Payments Associate - Payment Operations

Overview

This role is 100% remote within the employer’s footprint. The employee will work full time remote outside of a location; occasional in-person meetings may be required, though primary job functions are performed remotely.

The Payments area supports ACH, Wire, and other real-time payment channels. Responsibilities focus on managing the flow of transactions and ensuring proper, timely posting of payments. The role also provides internal and external customer support for existing consumer and business accounts.

Responsibilities

• Ensure accurate and timely processing of payments functions.
• Process payment transactions, review reports, and perform daily balancing duties.
• Provide internal customer support to branches, treasury management, corporate banking, and lending personnel regarding payment processing questions.
• Collaborate with peers and leaders effectively to support payment operations.
• Work within customer service level expectations and key vendor processing timelines.
• Perform transactions in accordance with associated compliance requirements.
• Analyze transactional risk and reasonableness in accordance with organizational guidelines.
• Perform balancing duties to ensure systems are in balance and clear exceptions.
• Demonstrate willingness to change processes and technological capabilities.
• Learn new systems and processing to streamline and scale work.
• Manage priorities and meet critical deadlines as defined.
• Maintain accurate, compliant daily work as defined.

Requirements

• Banking is a highly regulated industry. Acquire and maintain proficiency in the organization’s policies and procedures and adhere to all applicable laws, rules, and regulations.
• Complete all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Clear, concise, effective written and oral communication skills to express thoughts, ideas, and concepts to management, bank employees, and customers in a collaborative, solutions-oriented manner.
• Ability to interact effectively within a team and with customers.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Proficient with Microsoft Office products including Outlook, Word, and Excel.
• Ability to understand and utilize banking industry technology.

Education

• High school diploma or general education degree (GED) required.