Payroll Assistant

Overview

This remote, nationwide role supports payroll and timekeeping operations through ticket intake, triage, system monitoring, customer support, and coordination across the payroll team.

Responsibilities

• Receive and assess appropriate categorization of all payroll team tickets inbound via ticketing systems.
• Perform triage of inquiries by delivering tier zero materials to facilitate quick resolution or escalation to tier one support.
• Route non-tier zero support to appropriate team members per departmental matrices and assigned duties.
• Perform password resets for payroll and timekeeping department-owned systems after determining identity of the caller.
• Answer payroll main phone lines and assist customers with tier zero support or escalation to appropriate payroll team members.
• Monitor inbound interface results for payroll and timekeeping systems for error results and escalate to the appropriate team member.
• Monitor outbound interface results from payroll and timekeeping systems for errors and escalate to the appropriate team member.
• Alert team members when tier zero resources require updates as notified by callers and/or individual research.
• Monitor a combined inbox for pertinent information and send details to team members for interpretation and dissemination.
• Assist and coordinate with the entire payroll team on cross-functional data requests, ensuring proper formatting and adherence to policy on release of PII.
• Maintain overall team calendar to ensure biweekly, monthly, quarterly, and annual tasks are completed and tracked.
• Provide front-line support for verification of employment requests for all payroll populations.
• Perform data entry/imports to payroll and timekeeping systems as necessary to support the timely production of payments.
• Participate in project teams for payroll and timekeeping related engagements internally and externally.
• Minute meetings with action items and follow up as necessary on progress.
• Report back to department leaders regarding issues with project timelines, overlaps, or other items of concern.

Requirements

• High School Diploma required.
• Minimum 2 years working in customer service, project management, or administrative role required.
• Good PC skills, including proficiency in Microsoft Office and good working knowledge of Microsoft Excel.
• Demonstrated self-learner who can work with minimal supervision and wants to be a member of a dynamic team.
• Excellent customer service and detail-oriented.
• Ability to multitask and work well under pressure.
• Ability to maintain confidentiality.

Preferred Qualifications

• Experience working in a large company payroll function.

Compensation & Benefits

• Base salary range: $20.80 - $25.48, exclusive of fringe benefits or potential bonuses.
• Eligible to participate in an annual corporate Success Sharing bonus program based on the company’s annual performance.
• Final base salary compensation is determined based on factors such as skills, education, and/or experience.
• Pay equity and internal equity of current team members are considered as part of any final offer.
• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans, offering a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Benefits for part-time and per diem vary; speak with a recruiter for more information.

Location

Remote, Nationwide.