Payroll Assistant

Overview

Remote, Nationwide — Payroll Assistant

This role supports the payroll team by managing incoming payroll inquiries, triaging requests, routing issues to the appropriate team members, and assisting with payroll and timekeeping operations.

Responsibilities

• Receive and assess appropriate categorization of all payroll team tickets inbound via ticketing systems.
• Triage inquiries by delivering tier zero materials to facilitate quick resolution or escalation to tier one support.
• Route all non-tier zero support to the appropriate team members per departmental matrices and assigned duties.
• Perform password resets for payroll and timekeeping department-owned systems after determining identity of caller.
• Answer payroll main phone lines and assist customers with tier zero support or escalate to appropriate payroll team members.
• Monitor inbound interface results for payroll and timekeeping systems for error results and escalate to the appropriate team member.
• Monitor outbound interface results from payroll and timekeeping systems for errors and escalate to the appropriate team member.
• Alert team members when tier zero resources require updates as notified by callers and/or through individual research.
• Monitor a combined inbox for pertinent information and send to team members for interpretation and dissemination.
• Assist and coordinate with the payroll team on cross-functional data requests, ensuring proper formatting and adherence to policy on release of PII.
• Maintain the overall team calendar to ensure biweekly, monthly, quarterly, and annual tasks are completed and tracked.
• Provide front-line support for verification of employment requests for all payroll populations.
• Perform data entry/imports to payroll and timekeeping systems as necessary to support timely production of payments.
• Participate in project teams for payroll & timekeeping related engagements internally and externally.
• Take minutes during team meetings, track action items, and follow up on progress as necessary.
• Report back to department leaders on issues related to project timelines, overlaps, or other concerns.

Requirements

• High School Diploma required.
• Minimum 2 years working in customer service, project management, or administrative role required.
• Experience working in a large company payroll function preferred.
• Strong PC skills, including proficiency in Microsoft Office and working knowledge of Microsoft Excel.
• Demonstrated ability to self-learn and work with minimal supervision.
• Excellent customer service skills and attention to detail.
• Ability to multitask and work well under pressure.
• Ability to maintain confidentiality.

Compensation & Benefits

• Base salary range: $20.80 - $25.48, exclusive of fringe benefits or potential bonuses.
• Eligible for participation in an annual corporate Success Sharing bonus program based on the company’s annual performance.
• Final base salary compensation will be determined based on factors such as skills, education, and/or experience.
• Pay equity considerations include internal equity of current team members.
• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top tier 401(k) retirement savings plans offering a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Benefits for part-time and per diem vary; speak with a recruiter for more information.

Location

Remote, Nationwide

Additional Information

• Applicants only. No agencies please.