Payroll Business Partner 1

Overview

This role is for a Payroll Business Partner I supporting the organization’s Professional Employer Organization (PEO) solution, where clients outsource Human Resources functions. You’ll provide specialized payroll and compliance support to help clients meet their goals.

You will serve as the primary client liaison for employer-level concerns, delivering first-level support predominately over the phone across multiple complex functional areas.

This position requires strong attention to detail and a thorough understanding of how to remain compliant with Federal, State, and Local employment and tax laws.

Responsibilities

• Trusted advisor & problem solver: Use payroll and compliance expertise to help clients resolve time-sensitive issues, taking a broad perspective to identify solutions and drive positive outcomes.
• Client relationship management: Build relationships with clients using the phone, email, and/or chat, aiming to exceed expectations in every interaction. Maintain high ethical standards and open communication with peers and internal partners.
• Education & recommendations: Leverage payroll product and services knowledge to help clients understand product value. Convert client input into recommendations for leaders on best practices and solutions training.
• Operational organization: Follow a daily schedule and manage a high volume of inbound calls. Daily phone time may increase during peak seasons, such as at the close of the year.
• Compliance-focused support: Closely monitor, evaluate, and at times prevent or redirect client actions to help ensure compliance with Federal, State, and Local employment and tax laws.
• Troubleshooting & client impact: Troubleshoot client and product challenges and provide timely, accurate advice around payroll compliance.

Requirements

• 0–1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.

A college degree is great but not required. Other acceptable experience may include:

• Relevant experience noted above, or
• Military experience.

Preferred Qualifications

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

Compensation & Benefits

• Base pay: USD $18.56 – $34.66 per hour*
• Base salary offers may vary based on location, skills, and relevant experience.
• Some positions may include additional compensation in the form of bonus, equity, or commissions.
• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

Benefits may include:

• Medical, Dental, Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

Location

• Location information is not specified in the provided posting.

Application Deadline

• Applications for this posting will be accepted until 10/15/2026.