Payroll Delivery Manager

Overview

This role involves collaborative leadership of Payroll specialists for an assigned book of clients. You will oversee day-to-day payroll delivery, quality control, and service-level performance while providing consultative support across the employee life cycle.

Responsibilities

• Manage day-to-day operations with agility through continual change.
• Maintain oversight across multiple internal departmental actions, items, and work to resolve within tight time deadlines.
• Ensure overall quality control and auditing to support accurate payroll delivery and maintain low error/defect rates; drive continuous improvement in these areas.
• Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality.
• Proactively identify opportunities and contribute to process improvements to increase value.
• Serve as a subject matter expert for payroll and client information; make recommendations to internal and external leaders.
• Track workflow processes, manage tasks, and remove bottlenecks to meet timelines.
• Recommend resource utilization to maximize efficiency.
• Support existing and new clients and internal teams throughout various client life cycles.
• Assist with project planning and project rollout.
• Plan and coordinate operational tasks and readiness for Parallel and Dry Run Testing.
• Direct Payroll Specialists to the necessary tools; provide coaching and training.
• Assist in establishing standards and best practices to create document standard operating procedures.
• Prepare and present metrics, business reviews, process updates, and other materials to internal/external front line teams and executives.
• Create and maintain positive relationships with internal/external teams and partners.
• Provide world-class customer service across all job aspects.
• Create, enhance, support, and promote cross-functional training; build a network of cross-functional internal partners.
• Approve payrolls while adhering to compliance guidelines before commit.
• Perform year-round compliance and control efforts.
• Conduct frequent employer-level audits to ensure accuracy of payroll and tax setups based on legislative compliance, or partner internally to support those efforts.
• Manage or perform quarter and year-end processing with the payroll team and internal partners to execute payroll requirements on time and accurately.

Requirements

• Minimum of 2 to 4 years of payroll knowledge and experience in high volume payroll operations, including managing end-to-end US payroll (including Balancing, Quarter End (US), ROE (CA), Tax, Garnishments, Legislation & Year End).
• End-to-end payroll experience with strong analytical and technical expertise.
• Meticulous planning, organization, and resolution skills for client-level payroll operational items, including positive change management abilities.
• Excellent verbal and written communication skills to communicate clearly with leadership, internal partners, and customers.
• Bachelor’s Degree desired or equivalent work experience.
• Strong work ethic and optimistic attitude.
• Ability to be a strong team player, especially in high-pressure, fluid situations.
• Ability to travel intermittently.
• Routine flexibility in work schedule to support clients and team based on business needs. Candidate should be available to support operational hours between 8am–8pm Eastern Standard Time (EST). Weekends and public holiday work may be required.

Preferred Qualifications

• Payroll certification highly desired.
• Experience with Canadian payroll extremely desirable.
• Enthusiasm for engaging and collaborating.

Compensation & Benefits

• Salary range is provided as a guide; final compensation may vary based on factors including bonuses/incentives, experience, skills, budget, and location.
• Employees and their families may participate in medical, dental, vision, and life insurance.
• Eligibility to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan.
• Unlimited Time Away From Work (in lieu of accrued vacation time).
• 10 paid US holidays.
• Up to 80 hours of paid sick time.
• 17 weeks of paid parental leave (subject to the terms of the applicable policy or program).

Location

• Not specified in the job description. The role requires availability to support operational hours between 8am–8pm Eastern Standard Time (EST), with potential weekend and public holiday work.