Payroll Implementation Consultant

Overview

This role is responsible for delivering payroll implementations for customers—from signed agreement through an accurate first payroll run and successful go-live. Setup ownership is transferred from a partner during the transition period, and the role helps ensure customers experience the benefits of a construction-focused implementation team.

The position is part of a growth business line, with opportunities to shape implementation practices as the payroll program scales.

Responsibilities

Implementation Delivery

• Own a portfolio of payroll implementations from kickoff through go-live and the first payroll runs
• Lead setup and data conversion for customers moving from a previous provider, increasing ownership of complex cases as experience grows
• Guide customers through payroll setup, validation, and mirrored or parallel payroll to support accurate first runs
• Provide consultative training so administrators can run payroll, reports, and year-end tasks independently
• Follow implementation methodology, complexity tiers, and timelines; flag early when additional time or support is needed
• Apply construction-specific payroll needs including certified payroll, prevailing wage, and union fringe requirements
• Collaborate with Time and HR implementation consultants on shared customers to align timelines and data so payroll, time tracking, and HR go-live together as one connected solution
• Coordinate with the partner during the transition period to resolve implementation issues and escalations
• Keep customers informed, monitor implementation health, and raise risk early

Learning and Contribution

• Participate in coaching, shadowing, and training sessions; apply learnings on live implementations
• Track hours by implementation and share insights to support accurate estimates, capacity planning, and launch calendars
• Capture lessons learned, gaps, and improvement ideas to strengthen the playbook and training
• Share product feedback from customers with Product and Support
• Partner with Sales and the wider Customer Experience team to support smooth handoffs and accurate expectations

Success Metrics

• Payroll implementations delivered on schedule with accurate first payroll runs
• Increasing complexity and size of the portfolio as skills ramp
• Progress toward FPC certification and growing depth of payroll expertise
• High customer satisfaction, adoption, and retention through go-live
• Clear, timely status updates and accurate hours tracking to support team planning
• Actionable ideas and lessons that improve the playbook, training, or tools

Requirements

• Payroll experience in implementation, processing, or customer-facing payroll support, with strong payroll fundamentals
• Fundamental Payroll Certification (FPC), or commitment to earn it with company support
• Curiosity and a coachable mindset, with interest in building a career in payroll implementation
• Strong communication and customer relationship skills, including guiding customers through data collection and validation
• Excellent organization and prioritization skills, with the ability to manage several implementations at once
• Dependable, proactive, and detail oriented; comfortable working through change in a growing business line

Preferred Qualifications

• Familiarity with SaaS or HCM platforms and payroll data migration
• Familiarity with construction payroll needs such as certified payroll, prevailing wage, and union fringe
• Bachelor’s degree in Business, Accounting, Human Resources, or a related field (or equivalent experience)
• 1 to 3 years of payroll implementation, onboarding, or customer-facing payroll experience
• Experience with payroll migrations from a previous provider
• Experience collaborating with Sales, Product, and Support teams

Compensation & Benefits

• Salary Range: $75-85,000
• 401(k) with Company match
• Medical, Dental, and Vision, plus STD/LTD, Life Insurance, and Pet Insurance
• Flexible PTO and 13 Company-paid holidays
• Hybrid/Remote work environment

Location

Hybrid/Remote work environment.