Payroll Service Specialist

Overview

This role is for a Payroll Service Specialist on the Accounting team. You will support Healthcare Professionals by ensuring accurate payroll processing, resolving payroll and billing concerns, and providing exceptional customer service. You will work with internal teams and clients to maintain accurate records, resolve discrepancies, and support smooth payroll and billing operations.

This is a fully remote position; however candidates must reside in Northwest Arkansas to be considered.

Responsibilities

• Provide payroll support to Healthcare Professionals through phone, email, and online communication.
• Research and resolve payroll discrepancies, including missing hours, incorrect time entries, and billing concerns.
• Enter, review, audit, calculate, and process weekly time entries to ensure payroll and billing accuracy.
• Generate invoices and complete billing processes based on hours worked.
• Maintain accurate payroll and billing records, including inquiries, adjustments, and resolutions.
• Collaborate with clients, Account Managers, and internal departments to resolve payroll and billing issues.
• Research, obtain, track, and maintain purchase orders in accordance with contractual requirements.
• Calculate and process monthly and quarterly usage fee payments.
• Assist with payroll verification, reconciliation, invoice processing, and other accounting-related responsibilities.
• Follow established procedures while identifying opportunities to improve accuracy and efficiency.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfortable working independently while collaborating with a remote team.
• Proficient computer skills with the ability to learn new software and digital platforms.
• Ability to handle sensitive and confidential information with professionalism and integrity.
• Positive attitude, strong work ethic, and willingness to take initiative.

Preferred Qualifications

• Payroll, billing, accounting, or related experience preferred.

Compensation & Benefits

• Competitive compensation
• Remote work opportunity
• Medical, dental, and vision insurance
• Life Insurance, Short Term and Long-Term Disability
• 401(k)
• Unlimited PTO
• Paid Holidays
• Paid Parental Leave

Location

Remote — Northwest Arkansas Residents Only