Payroll Services Supervisor

Overview

This role is a frontline leadership position responsible for supervising day-to-day payroll operations for a customer portfolio processed on the Workday platform. Reporting to the Manager or Senior Manager of Payroll Services, the Payroll Services Supervisor handles escalations, monitors team performance, ensures quality and compliance, and supports payroll employee development in a fast-paced environment.

Responsibilities

• Supervise and support a team of payroll employees to ensure accurate and timely processing of customer payrolls on the Workday platform.
• Serve as the first point of escalation for payroll processing issues, discrepancies, and customer inquiries; resolve issues or route to the Manager as needed.
• Review and audit payroll runs for accuracy, compliance, and adherence to customer-specific requirements.
• Monitor daily team workload and task distribution, adjusting priorities to meet deadlines and SLAs.
• Provide real-time coaching and feedback to payroll employees, reinforcing best practices and service standards.
• Track and report individual and team performance metrics; flag trends or concerns to the Manager or Senior Manager of Payroll Services.
• Support onboarding and training of new payroll specialists to ensure they are set up for success.
• Partner with the Manager or Senior Manager to implement process improvements that increase accuracy, efficiency, and customer satisfaction.
• Maintain up-to-date knowledge of federal, state, and local payroll regulations and communicate relevant changes to the team.
• Assist with customer communication related to payroll questions, tax matters, and reporting.
• Ensure team adherence to internal policies, SOC audit controls, and data security standards.

Qualifications

Education/Certification Requirements

• High School Diploma or equivalent

Required

• 5+ years of Payroll/Tax experience, with at least 1 year in a lead or supervisory capacity.
• Solid understanding of payroll compliance, tax regulations, and multi-state payroll processing.
• Demonstrated ability to prioritize workload and meet deadlines in a high-volume, deadline-driven environment.
• Strong attention to detail with a commitment to accuracy and quality.
• Excellent communication and interpersonal skills; comfortable coaching peers and interfacing with customers.
• Proficiency in Microsoft Suite.

Preferred

• Associate or bachelor’s degree in business, Accounting, or a related field.
• Experience with Workday Payroll; familiarity with other HCM platforms.
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation.

Compensation & Benefits

Not specified in the provided job description.