Payroll Specialist

Overview

The Payroll Specialist provides accurate and timely payroll services to client employees and vendors.

Responsibilities

• Calculate pay and all deductions for client employees and ensure timely check issuance
• Collect, calculate, and enter payroll data into the system to maintain accurate payroll information
• Process timecards in the payroll software to generate checks, direct deposits, and reports
• Analyze payroll reports to ensure accuracy and completeness
• Communicate with internal and external customers to answer questions and provide guidance on policies and procedures
• Update payroll records by entering changes in exemptions, insurance coverage, deductions, job titles, functions, and client information
• Maintain the master file of time sheets and all other payroll-related documentation required
• Prepare reports by compiling summaries of earnings, taxes, deductions, and disability and non-taxable wages
• Resolve payroll discrepancies by collecting and analyzing information
• Provide payroll information as needed by answering questions and responding to requests
• Maintain payroll operations by following established policies and procedures and reporting needed changes
• Protect payroll operations and maintain employee confidence by keeping information confidential
• Support team goals and success by accomplishing assigned objectives
• Handle customer inquiries via phone and email in a fast-paced environment
• Prioritize tasks and meet rigid deadlines
• Perform other job-related duties as assigned
• Support compliant cybersecurity posture by familiarizing with and following all applicable policies, procedures, standards, and guidelines

Qualifications

• High School Diploma or equivalent
• Background in Customer Service, Client Service, Operations, Payroll, or Financial systems
• Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.)
• Ability to learn new software quickly
• Ability to communicate effectively both orally and in writing
• Ability to interact effectively with others
• Attention to detail and ability to manage time in a time-sensitive environment
• High standard of integrity and sound business ethics
• Excellent computer skills, including Microsoft Word and Excel, as well as email
• Excellent interpersonal skills; task-focused with a high degree of accuracy
• Ability to work well in a team environment and with limited supervision
• Ability to work within deadlines and in a fast-paced environment
• Willingness to work overtime, including weekends, to meet high-volume demands

Communication Skills

• Excellent communication and relationship skills with stakeholders, including clients, state entities, and colleagues
• Ability to effectively and respectfully interact with a client base with varying levels of ability, educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish tasks or reach an understanding diplomatically and respectfully

Preferred Qualifications

• N/A

Compensation & Benefits

• N/A

Location

• N/A

Equipment Normally Used

• Telephone and headset
• Computer and multiple screens
• Copier, scanning system, printer
• Postage machine, calculator, and fax machines
• Other office equipment as needed

Physical and Mental Demands

• Ability to sit for extended periods of time entering data into multiple systems
• Regular use of fingers, hands, arms, and eyes to input data and fold and/or cut paper
• May be required to answer the phone and respond to team members and internal customers
• Ability to operate and maintain a variety of office equipment, including a computer, copy machines, scanning and reading equipment, and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
• Frequently required to stand, walk, and talk for an hour or more
• Vision ability is required, including close vision, color vision, and the ability to adjust focus
• Ability to work under stressful conditions, handling multiple assignments with specific deadlines