Payroll Specialist

Overview

This role involves joining a high-performing team in the Human Resources Outsourcing department, supporting Client Payroll Administrators with payroll and tax-related questions and issues. The position focuses on delivering accurate, comprehensive, friendly responses using multiple tools and resources, with client help as the top priority.

Responsibilities

• Product Support: Respond to client questions about payroll and benefits products and provide application and product navigation support. Support may include:
  • Data maintenance
  • Setup and configuration changes for options such as Vacation/Paid Time Off, Special Calculations, Time and Attendance schedule, 401k, and more
  • New feature set up requests such as Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, and related items
• Payroll Processing – Tax: Assist with payroll processing and resolve issues as they arise.
  • Support tax changes by understanding needs, conducting research, and following up as needed
  • Provide timely communication to the correct parties for updates, changes, or client issues to ensure timely and accurate payroll and tax processing
  • Monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active
  • Use online tools in daily work to complete tasks
• Consultation: Provide consultative support and recommendations on product optimization during status calls and other client interactions.
• Quarter and Year-End Support: During quarter and year-end periods, resolve issues in partnership with clients that surface in error prevention notices.
  • Determine corrections and generate details on changes needed for processing additional payroll
• Reporting and Analysis: Work complex projects including calculation updates, special reports, tax amendments, company setup, troubleshooting, and more.
  • Research historical data, determine adjustments, and use online tools to make corrections
• Collaborate and Communicate:
  • Collaborate with internal teams (e.g., 401k, Flexible Spending Accounts, Tax) and possibly third-party vendors to identify and resolve issues
  • Ensure services meet client expectations
  • Escalate issues when necessary and communicate status and resolution to the client
  • Share upcoming changes that could impact clients and address client concerns
  • Create standard client documentation and update it regularly

Requirements

• At least two years of experience, or
• Military Experience (valued for the discipline, commitment, and problem-solving abilities developed)
• Occasional extended hours during peak seasons; may work 5–10 hours of overtime 6–8 weeks of the year

Preferred Qualifications

• High-level payroll knowledge, including payroll skills for processing client payrolls
• Basic knowledge of payroll tax principles and wage and hour laws

Compensation & Benefits

• Best-in-class benefits start on Day 1
• Company-paid time off for volunteering

Location

• Not specified in the provided description

Additional Information

• This role requires comfort working in a metrics-driven call center environment with a structured day.
• Communication must be clear and easy for clients to understand and take action on, both by phone and in writing.
• Client satisfaction is expected to be a key focus of performance.