Payroll Tax Case Administrator

Overview

This role involves supporting domestic North American payroll tax functions within the Tax department. The Payroll Tax Case Administrator will assist with data entry and administrative projects, requiring strong attention to detail and the ability to manage multiple tasks independently.

Responsibilities

• Set up and index tax tickets and notices accurately and timely in support systems
• Perform daily audits of ticket and notice data, maintaining at least 98% accuracy
• Meet established daily quotas for ticket and notice processing
• Manage unassigned aged tickets within a 24-hour timeframe
• Locate client account information using internal tax systems
• Process critical and blocker tickets within 2 hours of receipt
• Assist with special projects as needed

Requirements

• High school diploma, GED, or equivalent; higher education preferred
• 1-2 years of customer service or call center experience, ideally involving task routing and handling product/service inquiries
• Strong analytical and research skills
• Proficiency in Microsoft Word and Excel
• Willingness to work split shifts, including evenings, weekends, and holidays
• Strong organizational skills with the ability to multitask and support multiple customers
• Excellent customer service skills
• Detail-oriented with good time management
• Ability to work effectively in a team environment
• Strong data entry and research capabilities
• Comfortable using technology to solve problems and find solutions

Preferred Qualifications

• Associate's degree or higher
• Knowledge of payroll taxes
• Experience with Zendesk and/or Salesforce

Supervisory Responsibility

• This position has no supervisory responsibilities

Location

• The organization's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

Compensation & Benefits

• Not specified in the original description.