Pension Analyst Specialist II - (Documentation/Requirements SME)

Overview

This role supports the ongoing administration of Defined Benefit pension plans. Serving as a Pension Plan Requirements Owner and Documentation Subject Matter Expert (SME), you will ensure pension plan requirements and supporting documentation accurately reflect plan provisions and are translated into operational and system requirements.

Responsibilities

Plan Requirements Ownership & Documentation

• Serve as a Plan Requirements Owner and Documentation SME for assigned Defined Benefit pension plans.
• Interpret pension plan provisions and translate them into clear business, operational, calculation, and system requirements.
• Develop, review, maintain, and update Business Requirements Documents (BRDs) and other pension plan requirements documentation.
• Maintain accurate plan documentation, procedures, calculation requirements, work instructions, and supporting materials.
• Ensure requirements documentation remains aligned with current pension plan provisions and approved plan changes.
• Identify gaps, inconsistencies, or ambiguities in pension requirements and work with appropriate stakeholders to resolve them.
• Support documentation of new requirements and changes resulting from plan amendments, operational changes, system updates, or identified defects.
• Serve as a point of reference for questions regarding documented pension plan requirements, calculations, and administrative procedures.

Pension Administration & Analysis

• Research and respond to complex participant issues, including eligibility, pension calculations, credited service, benefit commencement, and service delivery issues.
• Research system and calculation issues to determine whether results adhere to documented plan requirements.
• Review pension benefit calculations and outputs for accuracy and consistency with plan provisions and established requirements.
• Process and review retirement benefit applications and verify accuracy and completeness of participant information.
• Research historical service, eligibility, benefit credits, and other information needed to support accurate pension calculations.
• Perform data analysis and use SQL, reporting tools, and other resources to research pension administration and system issues.

Testing, Audit & Quality Support

• Support testing and validation of pension system changes, calculation updates, defects, and requirements changes.
• Validate system results against approved pension plan requirements and expected calculation outcomes.
• Support internal and external audits by researching requests, providing documentation, and validating pension calculations and supporting data.
• Maintain complete and accurate documentation, work papers, and supporting records to provide a clear audit trail.
• Identify documentation or process improvements that strengthen accuracy, consistency, and quality.

SME & Stakeholder Support

• Serve as a pension requirements and documentation resource for plan administrators and other team members.
• Partner with business, operational, and technical teams to clarify pension requirements and resolve issues.
• Communicate directly with client Human Resources personnel and vendor/support teams regarding pension plan requirements and administrative issues as needed.
• Prepare and deliver training to team members regarding pension plan provisions, requirements, calculations, procedures, and documentation.
• Collaborate with plan administrators and other team members to complete projects, resolve issues, and ensure consistent delivery of pension administration services.

Requirements

• 5+ years of hands-on Defined Benefit pension experience required. This position is specifically focused on pension/Defined Benefit plan administration.
• Expert knowledge of Defined Benefit pension plan administration, plan provisions, eligibility, and benefit calculations.
• Demonstrated experience serving as a requirements owner, business requirements analyst, plan documentation SME, or similar role within pension administration.
• Strong experience interpreting pension plan documents and translating plan provisions into business, calculation, operational, and/or system requirements.
• Experience creating, reviewing, and maintaining Business Requirements Documents (BRDs), requirements documentation, procedures, and work instructions.
• Intermediate to advanced experience with pension calculations and audit support.
• Experience researching and resolving pension calculation, participant, data, and system issues.
• Experience supporting system requirements, change requests, testing, validation, or defect resolution within a pension administration environment.
• Experience with SQL, reporting, and data analysis.
• Advanced proficiency with Microsoft Excel, Word, and Outlook.
• Strong written communication and documentation skills with excellent attention to detail.
• Ability to communicate confidently with clients regarding pension plan provisions, requirements, calculations, and administrative issues.
• Ability to work across operational, business, and technical teams and clearly communicate complex pension requirements.

Preferred Qualifications

• Experience supporting multiple Defined Benefit pension plans with varying plan provisions and calculation rules.
• Experience with pension administration platforms or benefits administration systems.
• Experience with requirements traceability, User Acceptance Testing (UAT), regression testing, calculation validation, and system implementation/change initiatives.
• Experience supporting client-facing pension administration environments.

Compensation & Benefits

• Estimated salary range: $65k-75k.
• Actual salaries may vary and may be above or below the range based on location, experience, and performance.
• In addition to base pay, based on business need, eligibility for a bonus or incentive is possible.
• Benefits may include health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Location

No location information provided in the job description.

Equal Opportunity / Accommodation / Compliance

• Equal Opportunity Employer.
• Reasonable accommodations: Individuals with disabilities who need a reasonable accommodation to apply for or compete for employment may request accommodation(s) by submitting the accommodation request form and using the specified submission process.
• For US applicants: While vaccination is not required for most jobs, providing vaccination status is required where legally permissible and is a requirement of employment.