Receivables Support Representative

Overview

This full-time, remote role focuses on accounts receivable and collections. You will manage customer receivables from initial follow-up through final resolution by securing payments, resolving billing issues, and maintaining accurate account records.

Working hours are U.S. business hours.

Responsibilities

• Follow up on past-due accounts and secure payments
• Execute daily outbound collections through phone and email
• Resolve billing and invoice discrepancies, including account setup issues and system-related billing errors
• Investigate billing problems to identify root causes rather than applying temporary fixes
• Manage receivables cases in Salesforce: open, update, close, and maintain audit-ready documentation
• Document payment commitments and customer interactions (calls, emails, payment commitments, billing issues, investigation details, follow-up actions, and final resolutions)
• Monitor aging accounts and help reduce delinquency
• Maintain structured follow-up schedules until balances are resolved
• Identify eligible customers and encourage auto-pay enrollment
• Balance collection urgency with a professional customer experience
• Coordinate with internal teams when additional support is required
• Provide clear explanations and resolution updates to customers
• Handle payment objections and billing concerns with empathy and persistence
• Identify recurring billing and collections issues and recommend process improvements
• Flag accounts requiring escalation or additional attention

Requirements

• Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management
• Experience handling past-due accounts and customer payment follow-ups
• Comfortable conducting outbound collection calls and emails
• Experience using CRM systems; Salesforce experience strongly preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• Strong attention to detail and documentation accuracy
• Ability to manage a high volume of accounts, cases, and follow-ups simultaneously
• Ability to work independently during U.S. business hours

Preferred Qualifications

• Experience working in structured accounts receivable or collections environments
• Proven success reducing aging balances or delinquency
• Experience improving cash-flow collection processes
• Experience driving customer auto-pay enrollment
• Familiarity with root-cause analysis and process improvement
• Experience working with U.S.-based customers or businesses
• Background collaborating with finance, billing, operations, or customer service teams

Compensation & Benefits

Not specified in the provided job description.

Location

Remote (U.S. business hours).