Recordkeeping Operations Associate

Overview

This role supports the day-to-day administration of clients’ 401(k) plans, ensuring financially material transactions are executed and reconciled accurately, on time, and in compliance. Work includes tracing transactions across the recordkeeping lifecycle, handling complex edge cases and escalations, and documenting processes to standards that can withstand audit.

Responsibilities

• Manage a varied workload across multiple recordkeeping functions, including:
  • Manual trades and trade funding
  • Corporate actions and resulting plan asset maintenance
  • Distributions and reversals
  • Source corrections
  • NAV monitoring
• Execute precise review and reconciliation of account data across participant retirement accounts and operating/custodial/suspense accounts; post corrections to keep the recordkeeping ledger accurate.
• Autonomously navigate and resolve highly complex, undocumented edge cases and critical escalations; translate findings into clear, actionable Standard Operating Procedure updates.
• Provide advanced transactional assistance to other Operations teams during high volume periods, product development, or priority business needs.
• Contribute to team improvement initiatives.
• Work cross-functionally to improve processes and support development of scalable solutions.

Requirements

• Proven ability to trace complex 401(k) transactions and asset movements through the entire recordkeeping lifecycle to pinpoint and resolve reconciliation or data errors.
• 2–3 years of experience within 401(k) operations.
• High efficiency in a fast-paced environment, with meticulous attention to detail and strong commitment to quality.
• Exceptional written and verbal communication skills.
• Strong ability to overcome complex challenges.
• Proven ability to plan ahead and consistently meet performance goals.
• Strong aptitude for identifying and communicating process improvements.
• Deep understanding of expected behavior of the recordkeeping product.
• Demonstrated consistency as a top performer in the current role.
• Ability and interest in leveraging AI and automation tools to optimize repetitive tasks.

Preferred Qualifications

• Bachelor’s degree OR equivalent experience.
• ASPPA QKA Certification or equivalent.
• Power-user status in Microsoft Excel or basic SQL to efficiently trace and reconcile large data sets.

Compensation & Benefits

Compensation: Base salary $23.61 - $28.00 per hour. Final pay within this range is based on location within the U.S., relevant job-related skills, and experience. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.

Benefits include:

• 401(k) plan with dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Health plans, plus dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth: unlimited access to digital tools, financial professionals, and a knowledge center
• Lyra: enhanced mental health support for employees and dependents
• Carrot: fertility healthcare and family forming benefits
• Candidly: student loan resources to help plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Team-building experiences, including virtual social events and team offsites

Location

United States. Base salary range reflects the lowest to highest geographic regions across the U.S.