Regional Billing Specialist

Overview

This fully remote role supports billing, accounts receivable, and revenue operations needs for an assigned region of school locations. The Regional Billing Specialist partners with Executive School Directors, families, state agencies, and internal teams to ensure accounts are accurate, billing is completed on time, and questions or concerns are resolved with a high level of customer service.

This position reports to the Billing and Revenue Operations Manager.

Responsibilities

Billing Operations

• Manage day-to-day billing activities for an assigned portfolio of school locations.
• Review family accounts to ensure tuition, fees, discounts, credits, payments, and adjustments are accurately reflected.
• Complete recurring billing processes accurately and within established deadlines.
• Manage incoming billing requests and tickets, ensuring issues are prioritized appropriately and followed through to resolution.
• Support month-end and other periodic reconciliation and reporting.

Audits, Accounts Receivable, and Resolution

• Conduct routine and ad hoc audits to identify billing discrepancies, missed charges, incorrect rates, account inconsistencies, and opportunities for process improvement.
• Research audit findings, coordinate or complete necessary corrections, and follow issues through resolution.
• Monitor accounts receivable and partner with School Leaders on outstanding balances and necessary follow-up.
• Research and resolve differences between family accounts, agency authorizations, payments, and expected funding.

Agency and Subsidy Management

• Work with state agencies and subsidy programs to support agency billing, payments, account reconciliation, documentation, and resolution of discrepancies.

Customer Service and Partnership

• Respond to billing questions from families and Executive School Directors in a timely, professional, and customer-focused manner.
• Partner closely with Operations and Finance to support accurate billing, revenue reporting, reconciliations, and consistent processes across schools.

Reporting, Process Improvement, and Records

• Identify billing trends, recurring issues, and process gaps, and communicate findings to leadership.
• Support audits, special projects, and process improvements.
• Maintain accurate records and protect confidential family and financial information.

Systems and Technology

• Work across multiple platforms, including ProCare, Brightwheel, SharePoint, Smartsheet, Workday, and Microsoft Excel/Office.
• Previous experience with every system is not required, but strong technical aptitude and the ability to learn new systems quickly are essential.

Qualifications

Education

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in accounting, business, or a related field preferred.

Experience

• At least 3 years of experience in billing, accounts receivable, finance, customer service, or a related field required.
• Experience supporting multiple locations, regions, or business units preferred.
• Childcare, education, or tuition billing experience preferred.
• Experience working with state agencies, childcare subsidy programs, or other third-party payers preferred.
• Experience conducting account, billing, or financial audits preferred.

Knowledge, Skills, and Abilities

• Strong attention to detail with a high level of accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple schools, deadlines, priorities, and ongoing projects at the same time.
• Strong analytical, problem-solving, and critical-thinking skills.
• Comfort reviewing data, conducting audits, and identifying discrepancies and trends.
• Proactive approach with strong ownership and follow-through; ability to research issues independently before escalating.
• Comfort working with spreadsheets, reports, financial data, and multiple technology platforms, including Microsoft Excel and Office.
• Proficiency with, or ability to learn quickly, ProCare, Brightwheel, SharePoint, Smartsheet, and Workday. Previous experience with every system is not required.
• Ability to build strong relationships across Billing, Operations, Finance, and school-level teams.
• Comfort communicating with state agencies, subsidy programs, and other external partners.
• Collaborative, dependable, adaptable, receptive to feedback, and effective in a remote environment.

Physical Demands

• Ability to operate computer, phone, and other office equipment as needed.
• Ability to communicate effectively.
• Ability to perform the essential functions of the position.

Preferred Qualifications

• Associate’s or bachelor’s degree in accounting, business, or a related field.
• Experience supporting multiple locations, regions, or business units.
• Childcare, education, or tuition billing experience.
• Experience working with state agencies, childcare subsidy programs, or other third-party payers.
• Experience conducting account, billing, or financial audits.

Compensation & Benefits

• Salary range: $50,000 to $65,000 annually (based on experience and qualifications).
• Benefits include full medical benefits, a 401(k), paid time off, and discounted tuition.

Applications will be accepted through November 6, 2026. The posting may close earlier if enough qualified applicants are received.

Location

Remote. This position is open only to candidates who currently reside in Illinois, Kentucky, Tennessee, Colorado, Ohio, Minnesota, Massachusetts, Virginia, or Washington, D.C.

Candidates must work in one of these locations at the time of hire and remain there during employment.