Credit Control

Overview

This Credit Control role is pivotal to the success of the business. The position acts as the link between customers’ accounting departments and the procurement of the organization’s flooring products. Responsibilities balance providing outstanding customer service with ensuring timely collection of monies due and minimizing credit risk.

This role is home-based and part of the Financial Shared Services Centre (FSSC) team, reporting to the FSSC manager.

Responsibilities

• Provide credit control reporting, including issuing customer statements
• Release customer orders based on credit limits and overdue balances
• Contact customers to chase payment and follow up on outstanding balances
• Carry out dunning duties
• Set up new customer accounts in NetSuite (excluding Refinitiv report)
• Reconcile and investigate customer statements; liaise with the bank accounting department when incorrect customer allocations are identified
• Process approved cases and issue credit notes in NetSuite
• Proactively manage customers’ open orders to confirm sufficient credit limits and ensure no overdue invoices prevent order release
• Review customer credit limits and payment terms using payment experience, D&B reporting, or customer financial performance
• Handle and process letters of credit; support the specialist letter of credit team in the USA

Stakeholder Interactions

• Customer service employees
• Sales employees and sales managers
• Customers
• EMEA and USA senior management

Work Shift

• 7.5 hour day shift

Equal Opportunity

The employer is an equal opportunity employer for all protected groups, including protected veterans and individuals with disabilities.