REMOTE Loss Mitigation FHA Claims Specialist

Overview

This remote position involves working as a Loss Mitigation FHA Claims Specialist responsible for preparing, filing, and following up on FHA home retention claims in compliance with investor and insurer guidelines. The role requires adherence to company policies and all applicable US state and federal laws and regulations. The approved target pay range for this position is $23.00 to $26.00 per hour.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor, insurer, and CMS guidelines and requirements.
• Conduct semi-daily follow-up on all outstanding claim proceeds.
• Perform loan-level reconciliation for all final claim proceeds, comparing amounts claimed, amounts paid, and outstanding loan indebtedness including escrow and corporate advances.
• Correct errors by canceling claims and/or processing refund requests to HUD when discrepancies are identified.
• Provide posting instructions for all claim proceeds within 24 hours of receipt.
• Review and ensure timely and accurate completion of all regularly scheduled steps in the claims process.
• Input completion dates on the actual date actions occur.
• Obtain approval and reschedule steps to future dates when necessary.
• Perform routine daily follow-up activities.
• Keep supervisors informed of trends and issues such as claim denials, curtailments, and processing delays.
• Document all servicing actions, delays, follow-ups, and phone conversations in system notes.
• Ensure all claim documents are imaged promptly.
• Maintain and control the HUD audit file.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent work experience; some college preferred.
• One to two years of mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.
• Understanding of loss mitigation and claims processes.
• Excellent written and oral communication skills.
• Strong organizational and time management abilities.
• Ability to communicate effectively with all levels internally and externally.
• Strong attention to detail and problem-solving skills.
• Strong interpersonal skills with a focus on teamwork and quality in loan evaluation.
• Ability to handle multiple tasks under pressure and adapt to changing priorities.
• Ability to understand and negotiate opposing viewpoints on complex issues.
• Ability to make decisions with moderate impact on the immediate work unit.
• Ability to organize and prioritize own work schedule on a short-term basis.
• Basic math skills including addition, subtraction, multiplication, division, and accuracy checking.
• Ability to compose detailed reports and work-related materials.
• Ability to manage work to meet strict deadlines.

Compensation & Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to discounts on fitness, restaurants, retail, and more through an employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement opportunities.
• Participation in charitable initiatives through a company foundation supporting community causes.

Location

• Remote work from home.

Note: The employer does not conduct interviews or make offers via text or chat.