Remote Subsidy Tuition Coordinator

Overview

This role is a front-line support position coordinating activities for centers that participate in child care assistance (subsidy) programs. The position is responsible for ensuring compliance with federal, state, and local agencies as well as company policies and procedures, while providing exemplary customer service to field operations and government agencies.

Responsibilities

• Align to subsidy tuition strategy, goals, and objectives; adapt effectively to change
• Acquire agency contracts and review all agency requirements
• Process and maintain authorizations; partner with centers and agencies to secure reimbursements
• Complete accounts receivable transfers and discounts; compile weekly details and update field operations
• Review attendance documents and complete the billing process in accordance with agency guidelines
• Reconcile payments to accounts receivable, complete AR adjustments, and identify re-bill and/or refund opportunities
• Follow up on all accounts receivables and prepay balances until fully resolved
• Prepare and distribute reports; monitor for unusual items and resolve and/or raise issues as appropriate
• Audit and reconcile center financial records and complete appropriate adjustments
• Maintain and store subsidy records in accordance with agency guidelines and company policies and procedures
• Build effective relationships with internal and external partners, including field operations and child care agencies
• Maintain customer focus; participate in huddle calls and center director meetings
• Prepare audit documentation and provide notification of agency audits
• Demonstrate full ownership for assigned centers
• Perform all functions in a timely and accurate manner
• Other related duties as assigned

Requirements

• High School diploma required
• 10-key proficiency
• Strong digital literacy covering financial systems and general office software, including MS Office (Word, Excel, PowerPoint) and email
• Highly engaged, with demonstrated skills in customer service, professionalism, conflict resolution, and collaboration
• Professional verbal and written communication skills
• Effective personal organizational skills and learning agility
• Ability to work independently, with strong analytical and problem-solving skills
• Ability to meet deadlines by prioritizing work in a multi-task environment
• Ability to work overtime hours as vital and withstand long periods of sitting with frequent use of computer and telephone
• Occasional overnight travel required, including travel between alternate center and office locations on occasion

Preferred Qualifications

• Bookkeeping, billing, and accounts receivable experience

Compensation & Benefits

• Range of pay: $18.25 - $21.75 Hourly
• Discounted child care benefits
• Medical, dental, and vision benefits for your family (including pets)
• Employee assistance programs
• Health and wellness programs, paid time off, and discounts for work necessities such as cell phones
• Additional benefits available

Location

• Not specified in the provided description.

Equal Opportunity

The employer is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.