Representative HOA Accounts Receivable

Overview

This position performs administrative and customer service duties related to servicing HOA accounts receivable. The role supports the HOA Accounts Receivable staff by completing support functions in a timely, efficient, and professional manner.

Responsibilities

• Complete customer service requests received daily through comments/queues and/or team email.
• Organize, identify, and record owner forwarding address updates and document returned mail received from the U.S. Postal Service.
• Maintain systematic and organized support documentation and filing for HOA Accounts Receivable.
• Mail annual billings according to the published schedule; process upgrade cancellation adjustments and new owner billings assessed and mailed monthly.
• Ensure late notices are mailed to delinquent accounts in a timely manner; process monthly billing reports and update information for year-end.
• Update A/R systems as necessary.
• Assist fellow team members and partner teams (Portfolio Services and HGV Club staff) with questions.
• Respond to telephone calls subject to monitoring and recording for quality and compliance.
• Carry out other reasonable requests from management that the employee is capable of performing.

Qualifications

Required Qualifications

• Highly proficient computer skills, including Windows and Microsoft Office products.
• Must have a good command of Excel functions.
• Prior accounts receivable experience desired.
• High school/GED.

Compensation & Benefits

• Excellent health care options, including medical, dental, and vision
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Assistance Program that supports physical and mental well-being
• Recognition programs and rewards
• Paid time off (PTO) program
• Travel benefits with Hilton hotel rates worldwide
• Employee Pricing platform (Perks at work)
• Numerous learning and advancement opportunities

Location

• Not specified in the provided job description.

Equal Opportunity

Equal opportunity employer. Values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.