Resident Accounts Manager

Overview

This role is responsible for day-to-day operations and financial functions for a portfolio of properties. The position centrally manages resident rent collection, delinquency efforts, and scheduled billing to optimize revenue for each property. It also provides resident account support through customer care inquiries until issues are fully resolved.

Responsibilities

• Collect and post rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly
• Execute collections strategies to keep delinquency below 1%
• Monitor and follow up on bad debt, including use of Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third-party collections partner
• Prepare notices and manage resident and guarantor contact; file evictions electronically, if available
• Manage LEAP (or comparable guarantor waiver) accounts; file claims in a timely manner and track payment from the vendor
• Complete pre-close and AME checklists
• Complete monthly damage liability waiver insurance reconciliation
• Post charges for quarterly inspections and move-out
• Complete timely Final Move Out statements and quarterly notices
• Work closely with collections agency(s)
• Participate in recurring meetings with Regional and Property Managers, as needed, to communicate financial performance across the portfolio
• Assist with customer care issues related to resident accounts

Requirements

• Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
• Proficient in Entrata
• Proficient in Microsoft Office Suite of Applications
• Ability to create a respectful sense of urgency with rent collections
• Impeccable attention to detail and strong organization skills
• Experience in collecting delinquent rent and posting move-out charges
• Excellent written and verbal communication skills, including grammar and punctuation
• Above average negotiating skills
• Ability to handle customer issues to completion
• High school diploma or equivalent

Preferred Qualifications

• (No additional preferred qualifications listed)

Compensation & Benefits

• (Not provided)

Location

Remote position with virtual communication.