Revenue and Billing Specialist- Commerce

Overview

The Revenue & Billing Specialist will lead and optimize customer billing and revenue coordination processes across multiple business units. This role focuses on ensuring revenue accuracy, managing billing operations, overseeing the order-to-cash process, reconciling recurring revenue, and coordinating cross-functionally with finance, sales, operations, and customer-facing teams.

Responsibilities

Revenue Coordination & Billing Operations

• Collaborate with accounting and revenue teams to ensure accurate invoice generation and delivery to appropriate customer contacts
• Identify and resolve billing discrepancies, invoicing errors, and customer account issues in partnership with accounting and customer service teams
• Manage purchase order (PO) collection, validation, and acceptance to support timely invoicing and revenue collection

ARR & Revenue Reporting Management

• Lead monthly Annual Recurring Revenue (ARR) and revenue review processes across consolidated business units
• Analyze revenue reporting discrepancies, data inconsistencies, and reconciliation issues affecting reporting accuracy
• Work with finance and accounting to improve revenue visibility, forecasting accuracy, and reporting consistency
• Provide operational analysis related to recurring revenue performance and billing trends to leadership

Usage-Based Billing Management

• Oversee GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting
• Manage monthly billing file generation and validation for upload into NetSuite and other financial systems
• Coordinate with accounting to ensure accurate and timely invoicing of usage-based pricing
• Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs
• Monitor vendor payment structures, reconciliation processes, and commission reporting for operational accuracy

Quote-to-Cash (QTC) Process Management

• Maintain and update SKU structures, product descriptions, and pricing details within order management systems
• Serve as the primary operational contact for QTC processes across commerce-linked business units
• Streamline hardware SKU management and standardize ordering and billing workflows
• Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation
• Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle

Order Administration & Cross-Functional Coordination

• Oversee order administration for customer expansion orders involving software and hardware solutions
• Partner with the Operations Manager to coordinate execution of RMAs, replacement hardware, and supply fulfillment
• Ensure accurate and efficient operational handoffs between sales, billing, accounting, and fulfillment teams
• Support customers and internal teams with billing inquiries, order escalations, and operational issue resolution

Required Qualifications

• Minimum 5 years of experience in billing operations, revenue operations, finance operations, or order-to-cash management
• Experience managing invoicing, purchase orders, and customer billing in multi-entity or multi-business-unit environments
• Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations
• Hands-on experience with ERP, accounting, or billing systems such as NetSuite or similar platforms
• Experience managing SKU structures, pricing configurations, and operational order workflows
• Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy
• Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously
• Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams

Preferred Qualifications

• Experience in SaaS, technology, hardware, ecommerce, or payments-related industries
• Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks
• Experience supporting usage-based pricing or transaction-based billing models
• Experience working with third-party vendors, commissions, and revenue-sharing programs
• Knowledge of financial reporting processes and operational revenue reconciliation

Work Environment

• Fully remote position with regular interaction across accounting, finance, sales, customer success, and operations teams
• Occasional travel may be required for team collaboration or operational planning
• Fast-paced environment focused on scalability, process improvement, and execution