Overview
This role involves supporting the corporate business team as a Cash Application Specialist within a behavioral health organization focused on improving accessibility and care standards. The position requires collaboration across departments to support strategic goals and operational success.
Responsibilities
- Initiate accounts receivable follow-up on unpaid or denied claims with payors or patients
- Resolve delinquent accounts promptly by managing outstanding insurance claims
- Obtain missing claim information to ensure timely payment
- Research, appeal, and resolve claim rejections or denials with payors
- Respond to written payor communications with appropriate actions in a timely manner
- Update insurance and patient demographic information in the practice management system during follow-up
- Communicate payment or denial patterns affecting revenue to management promptly
- Document all follow-up and communications on patient accounts consistently and concisely
- Process adjustments according to policies when appropriate
- Maintain knowledge of mental health billing, departmental policies, and procedures
- Develop and maintain positive working relationships with cross-functional teams, payor representatives, and other stakeholders
- Consistently meet or exceed departmental productivity, quality standards, and performance requirements
- Collaborate to identify and resolve underpayments and overpayments
- Perform other duties as assigned, including working overtime with little or no notice and attending team meetings, phone conferences, and training as needed
Requirements
- Minimum 1 year of physician billing experience
- High school diploma
- Self-starter capable of managing workflow with minimal oversight
- Detail-oriented with ability to meet tight turnaround times
- Strong written, verbal, and interpersonal communication skills
- Ability to exercise initiative, judgment, and decision-making skills
- Intermediate computer skills including proficiency in MS Word, Excel, Outlook, database management, and internet usage
Preferred Qualifications
- 2-4 years of physician payment posting, billing, and accounts receivable experience in healthcare
- Certified Revenue Cycle Representative or other billing certification
- Experience with NextGen practice management system
Compensation & Benefits
- Hourly compensation range: $23 - $25, subject to licensure, experience, market adjustments, and incentive opportunities
- Competitive benefits including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, and 401(k)
Location
Not specified in the original description.