Revenue Cycle Manager

Overview

This remote position is for a Revenue Cycle Manager (RCM) responsible for leading a revenue cycle team or region within a medical billing services environment. The role involves direct supervision of managers, driving communication, decision-making, and delivering measurable results for multiple clients. The RCM will collaborate with senior leadership and cross-functional teams to support staffing, tools, coaching, and training needs, ensuring regional success and organizational growth.

Responsibilities

• Lead and coach team members to achieve high productivity, quality, and accountability.
• Develop structured work plans focused on effective time management and performance metrics.
• Oversee posting activities including reviewing client cash summaries, ensuring timely processing, payment application, and reconciliation of cash summaries.
• Manage month-end processes such as confirming posted refunds, total refund dollars, collection recoveries, and completion of required reports.
• Supervise billing activities by resolving inquiries, ensuring accurate charge entry, managing rejections, and maintaining billing rules.
• Reconcile unbilled cases regularly and maintain communication with coding departments.
• Manage accounts receivable activities including weekly "soft close" assessments, credit balance verification, and ensuring refund requests are processed timely.
• Monitor AR follow-up metrics and establish corrective action plans when performance falls below targets.
• Conduct regular one-on-one coaching and feedback sessions with associates.
• Proactively monitor key performance indicators (KPIs) and implement improvements.
• Ensure timely closing of centers and maintain client-specific goals for days to bill and AR thresholds.
• Manage regional staffing expenses efficiently.
• Resolve items in the RCM Brain queue daily.
• Participate in meetings, performance improvement initiatives, and project execution.
• Respond to inquiries from leadership, clients, and associates using data-driven insights.
• Partner with Human Resources on recruiting, interviewing, hiring, onboarding, and training new team members.
• Ensure compliance with employment laws and regulations including EEO and ADA.

Requirements

• High school diploma or GED required; Associate's degree in Management preferred.
• 3–5 years of management experience.
• Experience in ambulatory surgery center, surgical hospital, or hospital billing environments.
• Proficiency in forecasting, staffing, scheduling, and workload balancing.
• Demonstrated success in performance management and coaching high-performing teams.
• Experience interviewing and selecting talent aligned with team needs.
• Strong customer service orientation.
• Advanced analytical, critical thinking, and problem-solving skills.
• Effective written and verbal communication skills across all organizational levels.
• Excellent organizational skills with the ability to manage multiple priorities.
• Prior experience in a medical office or call-center environment is strongly preferred.

Supervisory Responsibilities

• Manage and lead a team of direct reports and client relationships.

Compensation & Benefits

• Medical, Vision, Dental insurance
• Short Term Disability, Long Term Disability, and Life Insurance
• Vacation and Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• Flexible work environment: Hybrid or Remote depending on the role

Location

• This is a remote position.