Revenue Recovery Specialist

Overview

This role identifies and resolves operational, compliance, billing, insurance, and payment gaps that delay revenue on completed work. The position supports Managed Repair Program (MRP), TPA, and insurance-direct files, working as the financial extension of CORE Compliance for program work.

The role partners with internal teams, carriers, and TPA partners to move files through financial closeout. It also requires strong remote file-queue ownership, organization, and clear, firm communication with field offices and outside partners.

Responsibilities

File Review & Compliance Monitoring

• Review MRP and TPA files for financial, compliance, or workflow issues that block payment.
• Monitor required program milestones and control points through financial closeout.
• Identify missing documentation, including:
  • COSs
  • ATPs
  • Final photos
  • Work authorizations
  • Change orders
  • Estimates
  • Supplements
  • Invoices
• Confirm required documentation is uploaded to the correct TPA or carrier platform and that required QA or approval steps are complete.

Funds Recovery & Billing

• Identify available draws and approved funds that have not been requested and initiate the appropriate request.
• Coordinate billing to align with approved or requested funds.
• Identify approved work that has not been invoiced or paid.
• Review TPA deductions, program fees, credits, and payment calculations for accuracy.
• Identify billing timing issues that create payment delays or collection risk.
• Flag program repairs, private repairs, or change orders that have been processed incorrectly.
• Request revenue credits, invoice corrections, and forecast updates as needed.

Payment Tracking & Closeout

• Track payment movement from carrier or TPA through receipt by the organization.
• Work with carriers, adjusters, clients, and customers to resolve approvals, payment delays, and funding status.
• Confirm financial and program requirements are complete before file closeout.

Cross-Team Correction & Escalation

• Work with CORE, Program Administrators, Project Directors, Regional and Office Managers, Billing, and Finance to correct workflow gaps.
• Coach offices on file updates, documentation, and draw requirements.
• Escalate recurring compliance or workflow failures that contribute to aged AR.
• Attend monthly Admin Program meetings and required training to stay current on program changes.

Special Projects

• Research unclaimed property by state and legal entity and support claim filings.
• Perform other related duties as assigned by the manager.

Requirements

• 3+ years of experience in restoration, insurance claims, construction billing, or accounts receivable.
• Working knowledge of MRP/TPA program requirements, draws, and payment flows.
• Ability to read estimates, supplements, and change orders and spot what blocks payment.
• Experience working with carriers, adjusters, and TPA portals.
• Strong Excel or Google Sheets skills for tracking and reporting.

Preferred Qualifications

• Experience providing cross-functional coaching or corrective training related to compliance, documentation, and billing.

Compensation & Benefits

• Not provided in the source description.

Location

• Primarily remote.
• Travel may be required for office training, compliance reviews, and operational support.
• Travel may also be required to assist offices with correcting workflow issues affecting billing, collections, and revenue recovery.