Revenue Services Representative

Overview

This role involves timely and accurate billing, processing customer payments, and managing receivables for the organization's customers. The position operates under general supervision with various work schedules and requires responding to and resolving internal and external customer requests, inquiries, and complaints.

Responsibilities

• Coordinate with other departments to resolve issues and meet customer expectations.
• Use computerized systems for tracking, information gathering, data corrections, and troubleshooting.
• Answer inquiries and resolve problems related to billing and payments.
• Navigate computerized data entry systems and relevant applications.
• Analyze available data and resources to take action and resolve routine situations.
• Accept and resolve routine issues from various sources.
• Perform similar or lesser skilled work as assigned.

Requirements

• At least one year of customer service experience.
• High school education or equivalent.
• Ability to adapt to process and technology changes.
• Multi-tasking skills and ability to work efficiently in stressful situations.
• Active listening skills while entering detailed customer information.
• Effective oral and written communication skills.
• Ability to interact well with internal and external customers.
• Analytical problem-solving skills to support safety, first contact resolution, and customer satisfaction.
• Ability to read and comprehend instructions/documents and execute details.
• Maintain composure in demanding and difficult situations.
• Good time management skills.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Ability to work collaboratively as a team and support Revenue Services initiatives.

Compensation & Benefits

• Pay rate: $20.50 per hour (non-negotiable).
• Work is performed virtually from a remote location after onboarding.
• Virtual employees should live within a reasonable commute to a company facility.

Additional Information

• Travel is not required.
• No relocation assistance provided.
• This is a union-represented position.
• Visa sponsorship is not available.

Application Deadline

Applications must be submitted by 11:59 PM on Wednesday, May 20, 2026, to be considered.