Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This position supports customers with tax and technical questions through high-quality written responses. Work is performed remotely from home, and the role focuses on helping customers complete their tax returns.

Responsibilities

• Support online customers by providing accurate, high-quality written responses to tax and technical questions in the online Community
• Produce accurate written content quickly and proficiently, while meeting defined quality and productivity goals
• Complete various other projects that use effective writing skills

Physical Requirements and Work Environment

• Remote work-from-home
• Ability to type or use voice-to-text proficiently

Requirements

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment
  • Additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers' tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
• Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week

Compensation & Benefits

The organization provides a competitive compensation package with a pay-for-performance rewards approach. This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs.

Pay is based on job-related knowledge, skills, experience, and work location. Expected base pay range:

• California Remote (Bay Area) $43–$58
• California Remote (Not Bay Area) $40–$54
• Colorado Remote $30–$40
• Hawaii Remote $31.5–$42
• Illinois Remote $30–$40
• Maine Remote $27–$36.5
• Maryland Remote $30–$40
• Massachusetts Remote $31.5–$42
• New Jersey Remote $31.5–$42
• New York Remote $36.5–$49.5
• Ohio Remote $27–$36.5
• Vermont Remote $30–$40
• Virginia Remote $30–$40
• Washington Remote $31.5–$42
• Washington, DC Remote $30–$40

Location

Remote (work-from-home) across the regions listed in the compensation section.