Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role is suited for a highly motivated individual with extensive tax preparation experience, strong writing skills, and a passion for assisting customers and community members. The position involves working collaboratively with a team focused on tax-related support, all from a remote work-from-home environment.

Responsibilities

• Provide high-quality written responses to tax and technical questions in an online community to help customers complete their tax returns.
• Produce accurate written content efficiently while meeting defined quality and productivity goals.
• Participate in various projects that require effective writing skills.

Physical Requirements and Work Environment

• Remote work-from-home setup.
• Ability to type or use voice-to-text proficiently.

Qualifications

• Active Enrolled Agent (EA) Certification, Certified Public Accountant (CPA), or Juris Doctor (JD) with practice in taxation.
• Minimum of 2 years recent experience preparing federal individual (Form 1040) and state income tax returns using professional tax software in a work environment; experience with business returns (Forms 1120, 1120S, 1065, 1041) is a plus.
• Ability to write clearly and concisely, explaining complex tax issues in simple language.
• Excellent command of English, including spelling and grammar.
• Ability to understand and interpret customers' tax questions without access to their tax returns.
• Strong critical thinking, problem-solving, and research skills.
• Technical proficiency with cloud-based applications, search engines, Google Workspace, Microsoft Office, and file management.
• Ability to work a full-time schedule (40 hours per week), with flexibility within five set days.

Compensation and Benefits

The position offers a competitive compensation package with pay-for-performance rewards. It may be eligible for cash bonuses, equity rewards, and benefits according to applicable plans and programs. Pay is based on job-related knowledge, skills, experience, and work location. Regular pay equity reviews are conducted to ensure fairness across ethnicity and gender categories.

Location

Remote (work-from-home)