Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role is for a highly motivated individual with strong tax preparation experience and excellent writing skills, who enjoys helping customers and collaborating with a community.

Work is performed from home.

Responsibilities

• Support online community members by providing high-quality written responses to tax and technical questions so customers can complete their tax returns.
• Produce accurate written content quickly and proficiently, while meeting defined quality and productivity goals.
• Complete various other projects that leverage strong writing skills.

Physical Requirements and Work Environment

• Remote work-from-home.
• Ability to type or use voice-to-text proficiently.

Qualifications

• Active EA Certification, CPA, or JD (practicing attorney in taxation).
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment.
• Additional experience with business returns is a plus (1120, 1120S, 1065, 1041).
• Ability to write clearly and concisely, using simple language to explain complex tax issues.
• Excellent command of English, including spelling and grammar.
• Ability to understand and interpret customers’ tax questions without seeing their tax return.
• Excellent critical thinking, problem-solving, and research skills.
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management.
• Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week.

Compensation & Benefits

This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

Expected base pay range:

• California Remote (Bay Area) $43- $58
• California Remote (Not Bay Area) $40- $54
• Colorado Remote $30- $40
• Hawaii Remote $31.5- $42
• Illinois Remote $30- $40
• Maine Remote $27- $36.5
• Maryland Remote $30- $40
• Massachusetts Remote $31.5- $42
• New Jersey Remote $31.5- $42
• New York Remote $36.5- $49.5
• Ohio Remote $27- $36.5
• Vermont Remote $30- $40
• Virginia Remote $30- $40
• Washington Remote $31.5- $42
• Washington, DC Remote $30- $40