Senior Analyst, Contracts and Chargebacks

Overview

Under general supervision of the designated Supervisor of Contracts & Chargebacks, the Contract & Chargebacks Senior Analyst is responsible for maintaining the contract management database system and ensuring timely, accurate reconciliation of Supplier and Customer chargeback submissions.

This role involves managing chargeback cases for suppliers, reconciling chargebacks, using dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. The role also requires accurate entry of contract pricing and membership information into the contract management database system.

This is a fully Remote position.

Responsibilities

• Enter and update all contract pricing and membership information into the contract management database system in a timely manner.
• Maintain exception reports that analyze pricing and membership information.
• Work with distribution centers to troubleshoot contract discrepancies and update membership and pricing information.
• Communicate effectively with customers, suppliers, and external partners to resolve inquiries in a timely manner.
• Use dashboards to identify, compare, and reconcile information within contracts.
• Analyze variance contracts returned by Supplier.
• Perform analysis of contract discrepancies, identify the source of issues, and determine appropriate actions to resolve them.
• Identify sources of and research issues in contracts; communicate findings to team supervisors.
• Reconcile chargebacks in accordance with approved guidelines.
• Communicate effectively using chargeback terminology with team supervisors.
• Maintain frequent contact with suppliers to address payment issues.
• Manage the Chargeback Accounts Receivable portfolio for suppliers.
• Support timely collection of monies due from suppliers, including aging goals as planned by senior management, and minimize write-off dollars.
• Be willing to work overtime hours as needed to meet departmental objectives.
• Support Electronic Data Interchange (EDI) technology projects for suppliers, as required.
• Provide status updates to the supervisor and other team members.
• Communicate across workstreams.
• Discuss observations during interactions with the team supervisor.
• Assist and support department managers in preparing for meetings.
• Maintain and promote positive, professional working relationships with associates and management.
• Comply with all appropriate policies, procedures, and regulations.
• Perform any other duties assigned.

Education & Work Experience

• Bachelor’s degree in accounting, finance, or a related field, or equivalent experience required.
• Normally requires a minimum of two (2) years of related experience.

Skills & Knowledge

• Understanding of Contracts & Chargebacks is desirable.
• Proficient in Microsoft Word, Excel, and Power BI.
• Expertise in SAP is desirable.
• Strong written and verbal communication skills.
• Excellent interpersonal skills.
• Strong attention to detail; able to work independently in a dynamic environment.
• Self-motivated and goal-oriented; capable of thriving in a fast-paced environment.
• Strong analytical skills; ability to analyze data and situations.
• Ability to perform tasks with a high degree of accuracy; thorough and organized.
• Ability to assimilate and summarize information in an appropriate context.
• Commercial business acumen and willingness to be hands-on.
• Experience collaborating with multi-disciplinary, diverse, dynamic teams with varying levels of responsibility.
• Resourceful in pursuing or recommending new ideas and procedures.
• Knowledge of accounting practices and principles.

Compensation & Benefits

• Salary Range: $52,000 - 81,620
• This salary range reflects a National Average for this job. The actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois state-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Benefits may include medical, dental, and vision care, plus a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. Additional support may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. The organization also provides training programs, professional development resources, and opportunities for mentorship, employee resource groups, and volunteer activities.

Location

• Fully Remote