Senior Analyst, Contracts and Chargebacks

Overview

Under general supervision of the designated Supervisor of Contracts & Chargebacks, this role maintains the contract management database system and ensures timely, accurate reconciliation of Supplier and Customer chargeback submissions. The position manages Chargeback cases for suppliers, reconciles chargebacks, uses dashboards for data comparison, and maintains frequent contact with customers and suppliers to address payment issues. The role also supports accurate entry of contract pricing and membership information into the contract management database system.

This is a fully Remote position.

Responsibilities

• Update contract pricing and membership information in the contract management database system in a timely manner.
• Maintain exception reports analyzing pricing and membership information.
• Work with distribution centers to troubleshoot contract discrepancies and update membership and pricing information.
• Communicate effectively with customers, suppliers, and external partners to resolve inquiries in a timely manner.
• Use dashboards to identify, compare, and reconcile information within contracts.
• Analyze variance contracts returned by suppliers.
• Perform analysis of contract discrepancies; identify the source of issues and decide the appropriate action needed to resolve them.
• Identify sources of and research issues in contracts; communicate findings to team supervisors.
• Reconcile chargebacks in accordance with approved guidelines.
• Communicate using Chargeback terminology with team supervisors.
• Maintain frequent contact with suppliers to address payment issues.
• Manage the Chargeback Accounts Receivable portfolio for suppliers.
• Ensure timely collection of monies due from suppliers and manage aging goals as planned by senior management; must minimize write-off dollars.
• Be willing to work overtime hours, as needed, to meet departmental objectives.
• Support Electronic Data Interchange (EDI) technology projects for suppliers, as required.
• Provide status updates to the supervisor and other team members.
• Communicate across workstreams.
• Discuss observations from interactions with the team supervisor.
• Assist and support department managers in preparing for meetings.
• Maintain positive and professional working relationships with associates and management.
• Comply with all appropriate policies, procedures, and regulations.
• Perform any other duties assigned.

Requirements

• Bachelor’s degree in accounting, finance, or a related field, or equivalent experience required.
• Normally requires a minimum of two (2) years of related experience.

Preferred Qualifications

• Understanding of Contracts & Chargebacks is desirable.
• Proficient in Microsoft Word, Excel, and Power BI.
• Expertise in SAP is desirable.

Compensation & Benefits

• Full time
• Salary Range: $52,000 - 81,620
  • This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Benefits may include medical, dental, and vision care, along with a comprehensive suite of wellness-focused benefits that support the physical, emotional, financial, and social aspects of wellness. Benefits may include support for working families (such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave). The organization also offers training and professional development resources, as well as opportunities for mentorship programs, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

The organization is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. Harassment is prohibited, and recruiting, training, compensation, benefits, promotions, and transfers are administered in accordance with equal opportunity principles.

Reasonable accommodations are available to individuals with disabilities during the employment process consistent with legal requirements (requests are determined on a request-by-request basis).