Senior Analyst, Contracts and Chargebacks

Overview

Under general supervision of the designated Supervisor of Contracts & Chargebacks, this Contract & Chargebacks Senior Analyst role maintains the contract management database system and ensures timely and accurate reconciliation of Supplier and Customer chargeback submissions.

This position manages Chargeback cases for suppliers, reconciles chargebacks, uses dashboards for data comparison, and maintains frequent contact with customers and suppliers to address payment issues. The role also enters contract pricing and membership information into the contract management database system.

This is a fully Remote position.

Responsibilities

• Update contract pricing and membership information in the contract management database system in a timely manner.
• Maintain exception reports analyzing pricing and membership information.
• Work with distribution centers to troubleshoot contract discrepancies and update membership and pricing information.
• Communicate effectively with customers, suppliers, and external partners to resolve inquiries in a timely manner.
• Use dashboards to identify, compare, and reconcile information within contracts.
• Analyze variance contracts returned by suppliers.
• Perform analysis of contract discrepancies; identify the source of the issue and determine the appropriate action to resolve it.
• Identify sources of issues in contracts, research as needed, and communicate findings to team supervisors.
• Reconcile chargebacks in accordance with approved guidelines.
• Communicate using Chargeback terminology with team supervisors.
• Maintain frequent contact with suppliers to address payment issues.
• Manage the Chargeback Accounts Receivable portfolio for suppliers.
• Collect monies due from suppliers within aging goals established by senior management; minimize write-off dollars.
• Be willing to work overtime hours, as needed, to meet departmental objectives.
• Support Electronic Data Interchange (EDI) technology projects for suppliers, as required.
• Provide status updates to the supervisor and other team members.
• Communicate across workstreams.
• Discuss observations during interactions with the team supervisor.
• Assist and support department managers in preparing for meetings.
• Maintain and promote positive and professional working relationships with associates and management.
• Comply with all appropriate policies, procedures, and regulations.
• Perform any other duties assigned.

Requirements

• Bachelor’s degree in accounting, finance, or a related field, or equivalent experience required.
• Minimum of two (2) years of related experience.

Preferred Qualifications

• Understanding of Contracts & Chargebacks.
• Proficiency in Microsoft Suite, including Word, Excel, and Power BI.
• Expertise in SAP.

Skills & Knowledge

• Strong written and verbal communication skills.
• Excellent interpersonal skills.
• Attention to detail and the ability to work independently in a dynamic environment.
• Self-motivated and goal-oriented; able to thrive in a fast-paced environment.
• Strong analytical skills; ability to analyze data and situations.
• Ability to perform tasks with a high degree of accuracy; thorough and organized.
• Ability to assimilate and summarize information in an appropriate context.
• Commercial business acumen and willingness to be hands-on.
• Experience collaborating with multi-disciplinary, diverse, and dynamic teams with varying levels of responsibility.
• Resourcefulness in pursuing or recommending new ideas and/or procedures.
• Knowledge of accounting practices and principles.

Compensation & Benefits

• Full time
• Salary Range: $52,000 - 81,620
  • This salary range reflects a National Average for this job. The actual range may vary based on locale.
  • Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Benefits include medical, dental, and vision care, plus a comprehensive suite of benefits supporting physical, emotional, financial, and social wellness. Additional support may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Training, professional development resources, mentorship opportunities, employee resource groups, and volunteer activities are also available.

Location

Fully Remote position.