Senior Analyst, Contracts and Chargebacks

Overview

Under general supervision of the designated Supervisor of Contracts & Chargebacks, this Contract & Chargebacks Senior Analyst role is responsible for maintaining the contract management database system and ensuring timely and accurate reconciliation of Supplier and Customer chargeback submissions.

This position manages chargeback cases for suppliers, reconciles chargebacks using dashboards to compare data, and maintains frequent contact with customers and suppliers to address payment issues. The role also includes accurately entering contract pricing and membership information into the contract management database system. This is a fully remote position.

Responsibilities

• Update contract pricing and membership information in the contract management database system in a timely manner.
• Maintain exception reports analyzing pricing and membership information.
• Work with distribution centers to troubleshoot contract discrepancies and update membership and pricing information.
• Communicate effectively with customers, suppliers, and external partners to resolve inquiries in a timely manner.
• Use dashboards to identify, compare, and reconcile information within contracts.
• Analyze variance contracts returned by the supplier.
• Perform analysis of contract discrepancies: identify the source of the issue and determine the appropriate action to resolve it.
• Identify and research issues in contracts, then communicate findings to team supervisors.
• Reconcile chargebacks in accordance with approved guidelines.
• Communicate using chargeback terminology with team supervisors.
• Maintain frequent contact with suppliers to address payment issues.
• Manage the chargeback accounts receivable portfolio for suppliers.
• Support timely collection of monies due from the supplier and achieve aging goals as planned by senior management; must minimize write-off dollars.
• Be willing to work overtime hours, as needed, to meet departmental objectives.
• Support Electronic Data Interchange (EDI) technology projects for suppliers, as required.
• Provide status updates to the supervisor and other team members.
• Coordinate and communicate across workstreams.
• Discuss observations from interactions with the team supervisor.
• Assist and support department managers in preparing for meetings.
• Maintain and promote positive and professional working relationships with associates and management.
• Comply with all appropriate policies, procedures, and regulations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in accounting, finance, or a related field, or equivalent experience required.
• Normally requires a minimum of two (2) years of related experience.

Preferred Qualifications

• Understanding of Contracts & Chargebacks is desirable.
• Proficiency in Microsoft Office/Office Suite, including Word, Excel, and Power BI.
• Expertise in SAP is desirable.

Compensation & Benefits

• Full time.
• Salary Range: $52,000 - 81,620.
  • This salary range reflects a national average for this job. The actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois may be up to 10% lower than the minimum salary range and 12% higher than the maximum salary range.
• Benefits include medical, dental, and vision care, plus a comprehensive suite of benefits supporting physical, emotional, financial, and social wellness.
• Support for working families may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and opportunities for mentorship, employee resource groups, and volunteer activities.

Location

Fully remote.