Senior Analyst, Contracts and Chargebacks

Overview

Under general supervision of the designated Supervisor of Contracts & Chargebacks, the Contract & Chargebacks Senior Analyst is responsible for maintaining the contract management database system and ensuring timely and accurate reconciliation of Supplier and Customer chargeback submissions.

This role manages chargeback cases for suppliers, reconciles chargebacks using dashboards for data comparison, and maintains frequent contact with customers and suppliers to address payment issues. The analyst also enters contract pricing and membership information into the contract management database system.

This is a fully Remote position.

Responsibilities

• Enter and maintain contract pricing and membership information in the contract management database system in a timely manner.
• Maintain exception reports that analyze pricing and membership information.
• Work with distribution centers to troubleshoot contract discrepancies; update membership and pricing information as needed.
• Communicate effectively with customers, suppliers, and external partners to resolve inquiries in a timely manner.
• Use dashboards to identify, compare, and reconcile information within contracts.
• Analyze variance contracts returned by suppliers.
• Perform analysis of contract discrepancies to identify the source of the issue and determine the appropriate action needed to resolve it.
• Identify the source of and research issues in contracts; communicate findings to team supervisors.
• Reconcile chargebacks in accordance with approved guidelines.
• Communicate using chargeback terminology with team supervisors.
• Maintain frequent contact with suppliers to address payment issues.
• Manage the Chargeback Accounts Receivable portfolio for suppliers.
• Support timely collection of monies due from suppliers and meet planned aging goals set by senior management; minimize write-off dollars.
• Be willing to work overtime hours as needed to meet departmental objectives.
• Support Electronic Data Interchange (EDI) technology projects for suppliers as required.
• Provide status updates to the supervisor and other team members.
• Communicate across workstreams and discuss observations during interactions with the supervisor.
• Assist and support department managers in preparing for meetings.
• Maintain positive and professional working relationships with associates and management.
• Comply with all appropriate policies, procedures, and regulations.
• Perform any other duties assigned.

Requirements

• Bachelor’s degree in accounting, finance, or a related field, or equivalent experience required.
• Normally requires a minimum of two (2) years of related experience.

Preferred Qualifications

• Understanding of Contracts & Chargebacks is desirable.
• Proficient in Microsoft Suite including Word, Excel, and Power BI.
• Expertise in SAP is desirable.

Compensation & Benefits

• Full time.
• Salary Range: $52,000 - 81,620
  • This salary range reflects a National Average for this job. The actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Benefits include medical, dental, and vision care, plus a comprehensive suite of benefits that focus on physical, emotional, financial, and social wellness. Additional offerings may include support for working families such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. The employer also offers training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more.

Location

Fully Remote