Senior Analyst, Service Operations

Overview

This role is part of the analytical and strategic team driving performance across the Services organization. The team partners with Operations, Finance, Product, and Care to support profitable growth, strengthen financial transparency, and ensure alignment to broader organizational initiatives.

The Senior Analyst, Services Operations leads strategic projects spanning forecasting, leadership reporting, and operational process improvement—turning complex business challenges into actionable, data-backed solutions.

Responsibilities

• P&L Ownership: Own the P&L for multiple lines of business, including forecasting, profitability assessments, and ROI analyses.
• Reporting & Forecasting: Lead monthly and quarterly forecasting cycles, own regular leadership reporting and decks, and continuously refine methodologies to improve accuracy and efficiency.
• Revenue Transparency & Reconciliation: Design and own processes that ensure partner payment reconciliation, including standing up new workflows, triaging discrepancies, and operationalizing hand-offs to Accounting.
• Operational Process Improvement: Identify inefficiencies in existing reporting and financial processes, propose solutions, and ensure accuracy in financial reporting.
• Cross-Functional Collaboration: Partner with Ops, Product, Care, Finance, Accounting, and Legal to execute strategic initiatives, track their impact, and resolve ad-hoc business needs.

Requirements

• Experience: 2+ years in investment banking, management consulting, or a comparable fast-paced tech environment.
• Analytics & Tools: Expert-level Excel skills; SQL proficiency preferred.
• Data Synthesis: Proven ability to synthesize data from multiple channels to generate strategic business insights.
• Communication: Strong written and verbal communication skills; PowerPoint expertise.
• Project Management: Strong project management capabilities and ability to navigate cross-functional stakeholder relationships while balancing competing priorities.
• Execution: Self-motivated and capable of independent execution.
• Quality: Meticulous attention to detail and commitment to rigorous quality assurance.
• AI Tools: Competency in using AI tools to optimize and accelerate analytical processes.
• Interest: Genuine interest in the home services sector, marketplaces, and product-centric organizations.

Compensation & Benefits

• Salary band: $75,000 - $120,000, commensurate with experience and performance. Compensation may vary based on geographic location.
• Bonus: Eligible for a competitive year-end performance bonus.
• Healthcare: Full medical, dental, and vision package.
• Time off: Flexible vacation policy.
• Additional benefits: Pet discount plans and a retirement plan with company match (401K).