Senior Billing Analyst

Overview

The organization is seeking an experienced, detail-oriented Senior Billing Analyst to manage and optimize end-to-end billing operations. This role supports billing, payments, and contract management for various products, working cross-functionally across Sales, Legal, Revenue Operations, Onboarding, Support, Customer Success, and AR/Collections to set up billing, track contract data, manage client accounts, and resolve customer billing issues.

Responsibilities

Billing Operations & Contract Management

• Support recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules.
• Partner cross-functionally to manage client accounts, set up billing, track contract data, and address customer billing issues.
• Review contract terms to ensure accuracy in billing and Salesforce data before signing.
• Work with Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts.
• Serve as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies.
• Support internal teams on escalations and reconciliations to resolve billing issues.

Month-End Close & Revenue Accounting

• Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP.
• Support internal and external financial audits by maintaining clear documentation and audit trails.

Systems & Migration Partnership

• Identify gaps and operational bottlenecks in current billing workflows; lead initiatives to automate manual tasks and scale billing infrastructure.
• Participate in billing software testing (UAT), billing system implementation projects, and system rule updates.
• Lead efforts to streamline billing processes across various entities.

Reporting & Ad-Hoc Analysis

• Assist with billing-related reporting, including ad hoc requests.

Requirements

• Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience.
• Experience: 4-6+ years of billing, accounts receivable, or billing-operations experience (preferably in a B2B SaaS, tech, or high-volume environment).
• Knowledge: Deep understanding of contact management, order-to-cash processes, sales tax, basic revenue recognition (ASC 606), and accounts receivable principles.
• Systems & Software: Proficiency with Microsoft Excel; experience with Salesforce is a plus.
• Execution & Multi-Tasking: Strong ability to meet deadlines and multi-task in a fast-paced environment.
• Communication & Collaboration: Strong written and oral communication skills; detail-oriented; able to collaborate effectively with employees at all levels, management, and external agencies.

Preferred Qualifications

• Experience in billing operations within a B2B SaaS, tech, or high-volume environment.

Compensation & Benefits

• Base salary (US):
  • Zone 1 (CA, CT, DC, MD, MA, NJ, NY, VA, and WA): $76,900 USD - $115,300 USD
  • Zone 2 (All other US locations): $71,800 USD - $107,800 USD
• International: Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process.
• Additional compensation: Total compensation package includes an annual bonus and equity, plus a holistic suite of benefits.

Benefits (highlights)

• Flextime and flexible time off; learning and development opportunities.
• Company-paid medical, dental, and vision (100% employer paid options and 90% coverage for dependents).
• FSA and HSA; 401k match; telehealth options including memberships to One Medical.
• Parental leave and support; up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement; on-demand maternity support through Maven Maternity; free breast milk shipping through Maven Milk.
• Pet insurance, legal advisory services, financial planning tools, and additional programs.

Location

• United States (salary ranges vary by zone: Zone 1 applies to CA, CT, DC, MD, MA, NJ, NY, VA, and WA; Zone 2 applies to all other US locations).