Senior Billing Specialist

Overview

This role involves supporting a growing billing operation within a private markets technology and fund administration platform. The organization serves over 2,300 general partners and administers more than $300 billion in assets. Due to a recent tripling in transaction and invoice volumes, the billing team is expanding to manage increased complexity and scale.

Responsibilities

• Review customer contracts and correspondence to interpret ambiguous language and determine correct billing treatment
• Process invoices and credit memos for complex or non-standard billing scenarios
• Guide and support teammates on invoice processing workflows within the billing software platform (Zone)
• Review invoices processed by the team for accuracy before distribution to customers
• Respond to customer billing inquiries via email, researching and providing accurate answers promptly
• Perform daily cash application by matching incoming customer payments to invoices and posting accordingly
• Manage follow-up on past-due accounts and coordinate escalations with Fund Administration and Customer Experience teams as needed
• Monitor accounts receivable aging and flag at-risk balances to the Billing & Collections Manager
• Participate in ongoing process improvements and workflow refinement projects within the billing platform
• Manage increased workload during peak billing cycles (December, March, June, September)
• Collaborate cross-functionally with Deal Desk on contract structuring and with Fund Administration/Customer Experience on billing and collections
• Utilize AI tools to improve productivity and efficiency across billing, cash application, and reporting workflows

Requirements

• Minimum 4 years of professional billing experience, especially with complex billing scenarios
• Proven ability to analyze vague contract terms and determine precise billing consequences
• Practical experience with Zone or equivalent NetSuite-native billing software, including training and guiding team members
• Proficiency in cash and payment applications, including matching and posting customer payments against invoices
• Familiarity with Salesforce for accessing contract, account, and opportunity information
• Experience using AI productivity tools (e.g., ChatGPT, Claude) to enhance workflows
• Background in collections is a plus, though primary focus is billing expertise
• Collaborative mindset with strong teamwork skills; comfortable guiding colleagues without formal authority
• Strong interpersonal skills to interact with cross-functional internal stakeholders and proactively ask clarifying questions
• Prior experience in Services and SaaS sectors preferred
• Highly resourceful and able to independently investigate and resolve issues with limited information
• Ability to thrive in a fast-paced, dynamic work environment
• Advanced Excel skills, particularly with calculations related to Fund Administration, are a distinct advantage

Compensation & Benefits

• U.S. base salary range: $60,000 - $83,000 USD, dependent on experience, skills, location, and local pay requirements
• Equity participation
• Health, dental, and vision insurance for employees and their families
• Life insurance
• Mental wellness coverage
• Fertility and family growth support
• Flexible time off in addition to company-paid holidays
• Paid family leave, medical leave, and bereavement leave
• Retirement savings plans
• Allowance to customize home work and technology setup
• Annual professional development stipend

Location

The organization supports a variety of work arrangements including fully remote options and physical offices in San Francisco, New York City, Mumbai, and Bangalore. Employees collaborate across multiple U.S. states, Canadian provinces, India, Luxembourg, and England.