Senior Billing Specialist

Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue. This role supports customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

This Senior Billing Specialist is responsible for accurate and timely customer invoice preparation, contract processing, and billing documentation across a broad range of product lines and billing models. The role owns critical billing queues, standard operating procedures, and key customer accounts, and supports cross-functional projects.

Responsibilities

• Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts
• Handle deal types including new business, add-ons, renewals, replacements, terminations, extensions, and hybrid/transition models
• Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services, for new business, add-ons/adjustments, and renewals
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues
• Manage customer usage commit balance, license extensions, and new license requests
• Maintain and update Billing SOPs, and assist with team onboarding and training
• Identify and drive opportunities to improve billing process efficiency, including adoption of AI tools and automation to reduce manual effort and increase accuracy
• Lead or assist with billing-related project work, including testing related to pricing changes/billing methodologies, new product launches, and process improvements
• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations
• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing, and continually evolve the order-to-cash cycle
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives
• Contribute to a global team environment focused on teamwork, support, and guidance across all levels

Requirements

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base
• Proficiency in financial software, large ERP systems, and billing and revenue management software/tools; preferably Zuora, Salesforce, and Workday
• Experience implementing process improvements by leveraging technology and tools
• Advanced knowledge of Microsoft Office tools
• Strong teamwork and collaboration, including monitoring and addressing tasks across multiple participants
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines in a fast-paced environment
• Strong analytical and problem-solving skills
• Effective verbal and written communication skills, including the ability to collaborate with cross-functional teams and senior leadership
• Prior experience in a high-growth SaaS, software, or technology-related company is a plus
• Bachelor’s degree in Business, Finance, or Accounting preferred

Compensation & Benefits

• This position is eligible for total compensation, including a competitive base salary, an annual performance bonus, and long-term incentives.
• Expected salary range: $60,000 and $90,000
• Final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position.

Location

Remote/Hybrid