Senior Billing Specialist

Overview

This role involves supporting a growing billing operation within a private markets technology and fund administration platform. The organization serves over 2,300 general partners and administers more than $300 billion in assets. Due to a recent tripling in transaction and invoice volumes, the billing team is expanding to manage increased complexity and scale.

Responsibilities

• Review customer contracts and correspondence to interpret ambiguous language and determine correct billing treatment
• Process invoices and credit memos for complex or non-standard billing scenarios
• Guide and support teammates on invoice processing workflows within the billing software (Zone)
• Review invoices processed by the team for accuracy before distribution to customers
• Respond to customer billing inquiries via email, researching and providing accurate answers promptly
• Perform daily cash application by matching incoming customer payments to invoices and posting accordingly
• Manage follow-up on past-due accounts and coordinate escalations with Fund Administration and Customer Experience teams as needed
• Monitor accounts receivable aging and flag at-risk balances to the Billing & Collections Manager
• Participate in ongoing process improvements and workflow refinement projects within the billing platform
• Manage increased workload during peak billing cycles (December, March, June, September)
• Collaborate cross-functionally with Deal Desk on contract structuring and with Fund Administration/Customer Experience on billing and collections
• Utilize AI tools to improve productivity and efficiency across billing, cash application, and reporting workflows

Requirements

• Minimum 4 years of professional billing experience, especially with complex billing scenarios
• Proven ability to analyze vague contract terms and determine precise billing consequences
• Practical experience with Zone or equivalent NetSuite-native billing software, including training and guiding team members
• Proficiency in cash and payment applications, including matching and posting customer payments against invoices
• Familiarity with Salesforce for accessing contract, account, and opportunity details
• Experience using AI productivity tools (e.g., ChatGPT, Claude) to enhance workflows
• Background in collections is a plus, though primary focus is billing expertise
• Collaborative mindset with strong teamwork skills; comfortable guiding colleagues without formal authority
• Strong interpersonal skills to interact with cross-functional internal stakeholders and proactively ask clarifying questions
• Prior experience in Services and SaaS sectors preferred
• Highly resourceful and able to independently investigate and resolve questions with limited information
• Ability to thrive in a fast-paced, dynamic work environment
• Advanced Excel skills, particularly with calculations from Fund Administration, are a distinct advantage

Compensation & Benefits

• U.S. base salary range: $60,000 - $83,000 USD, dependent on experience, skills, location, and local pay requirements
• Equity participation
• Health, dental, and vision insurance for employees and their families
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flexible time off in addition to company-paid holidays
• Paid family leave, medical leave, and bereavement leave
• Retirement savings plans
• Allowance to customize home work and technology setup
• Annual professional development stipend

Location

The organization supports a variety of work arrangements including fully remote and office-based options across multiple U.S. states and international locations. Physical offices are located in San Francisco, New York City, Mumbai, and Bangalore, with teams collaborating across 27 U.S. states, 2 Canadian provinces, India, Luxembourg, and England.