Senior Billing Specialist

Overview

This role is part of the Order-to-Cash (OTC) organization, which manages the end-to-end process of converting customer agreements into billed, collected, and reported revenue. The Senior Billing Specialist ensures accurate and timely invoicing, contract processing, and billing documentation across multiple product lines and billing models.

This position is responsible for owning critical billing queues, maintaining standard operating procedures, and supporting key customer accounts, while also contributing to cross-functional projects.

Posting Type: Remote/Hybrid

Responsibilities

• Process the full range of contracts across all product lines for a global customer base, including direct and indirect commercial and government contracts
• Handle deal types including new business, add-ons, renewals, replacements, terminations, extensions, and hybrid and transition models
• Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services, for new business, add-ons/adjustments, and renewals
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues
• Manage customer usage commit balance, license extensions, and new license requests
• Maintain and update Billing SOPs, and support team onboarding and training
• Identify and drive billing process efficiency improvements, including adoption of AI tools and automation to reduce manual effort and increase accuracy
• Lead or assist with billing-related project work, including testing related to pricing changes/billing methodologies, new product launches, and process improvements
• Own key customer accounts and act as a subject matter expert for billing inquiries and escalations
• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing, and continually evolve the order-to-cash cycle in a high-growth environment
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives
• Contribute to a global team focused on teamwork, support, and guidance across all levels

Requirements

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base
• Proficiency in financial software and large ERP systems, plus billing and revenue management tools; preferably experience with Zuora, Salesforce, and Workday
• Experience implementing process improvements using technology and tools
• Advanced knowledge of Microsoft Office tools
• Emphasis on teamwork and collaboration, including monitoring and addressing tasks across multiple participants
• Highly organized and detail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment
• Strong analytical and problem-solving skills
• Effective communicator with excellent verbal and written communication skills, with the ability to collaborate positively with cross-functional teams and senior leadership

Preferred Qualifications

• Prior experience in a high-growth SaaS, software, or technology-related company
• Bachelor’s degree in Business, Finance, or Accounting

Compensation & Benefits

This position is eligible for total compensation including a competitive base salary, an annual performance bonus, and long-term incentives.

• Expected salary range: $60,000 and $90,000
• Final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position.

Required Skills

Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing