Senior Billing Specialist

Overview

This role is part of the Order-to-Cash (OTC) organization, which manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue. Responsibilities span customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Billing Specialist contributes to accurate and timely preparation of customer invoices, contract processing, and billing documentation across multiple product lines and billing models. The position owns critical billing queues, standard operating procedures, and key customer accounts, and also supports cross-functional projects.

Responsibilities

• Process the full range of contracts across all product lines for a global customer base, including both direct and indirect commercial and government contracts
• Handle deal types including new business, add-ons, renewals, replacements, terminations, extensions, and hybrid/transition models
• Execute month-end and mid-month billing cycles across all product lines (including SaaS, license, and services) for new business, add-ons/adjustments, and renewals
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues
• Manage customer usage commit balance, license extensions, and new license requests
• Maintain and update Billing SOPs, and assist with team onboarding and training
• Identify and drive billing process efficiency improvements, including adoption of AI tools and automation to reduce manual effort and increase accuracy
• Lead or assist with billing-related project work, including testing related to pricing changes/billing methodologies, new product launches, and process improvements
• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations
• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing and continual evolution of the order-to-cash cycle in a high-growth environment
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives
• Work as part of a global team with an emphasis on teamwork, support, and guidance across levels

Requirements

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base
• Proficiency in financial software and large ERP systems, including billing and revenue management tools; experience with Zuora, Salesforce, and Workday is preferred
• Experience implementing process improvements using technology and tools
• Advanced knowledge of Microsoft Office tools
• Strong teamwork and collaboration skills, including monitoring and addressing tasks across multiple participants
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong analytical and problem-solving skills
• Effective communicator with excellent verbal and written communication skills, including the ability to collaborate positively with cross-functional teams and senior leadership
• Prior experience in a high-growth SaaS, software, or technology-related company is a plus
• Bachelor’s degree in Business, Finance, or Accounting preferred

Compensation & Benefits

This position is eligible for total compensation including a competitive base salary, an annual performance bonus, and long-term incentives.

Expected salary range: $60,000 to $90,000.
Final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future meaningful salary growth.

Location

Remote/Hybrid