Senior Collections Specialist

Overview

A software platform provider serving global restaurant and foodservice brands is seeking a Senior Collections Specialist. The platform supports over 150,000 locations in more than 100 countries, offering tools for inventory management, staff scheduling, training, food safety, and operational audits.

Responsibilities

• Manage assigned customer accounts, including cash application and collections inquiries through various communication channels
• Conduct collections outreach in accordance with established policies to ensure timely invoice payments
• Accurately process and apply customer payments
• Collaborate with customers to resolve past-due balances
• Investigate and escalate billing discrepancies and disputes
• Maintain accurate account records within billing and accounting systems
• Work with internal teams to resolve account issues and improve collections outcomes

Requirements

• Minimum of 4 years of B2B collections experience, preferably in SaaS or franchise industries
• Strong knowledge of accounts receivable processes, collections best practices, and billing systems
• Experience working directly with customers, including owner-operated businesses
• Understanding of contracts and terms and conditions
• Proficiency in Microsoft Office, especially Excel
• Strong time management and multitasking skills
• Attention to detail with analytical and problem-solving abilities
• Comfortable discussing significant balances with business owners and executives
• Experience with cash application preferred

Compensation & Benefits

• Annual base salary range: $50,000 - $70,000
• Estimated total cash compensation range: $53,750 - $75,250
• Actual compensation varies based on skills, experience, education, and location
• Flexible paid time off
• Paid company holidays
• Medical, dental, and vision benefits with FSA, HSA, and HRA options
• Basic and voluntary life insurance
• 401(k) employer match
• Wellness benefits
• Commuter benefits
• Paid parental leave (10 weeks)
• Fitness reimbursement
• Learning and development funds

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This is a remote position supporting a global client base.