Senior Deal Desk Analyst

Overview

The Deal Desk function partners across the organization to structure and execute complex commercial deals across the Americas. This role combines commercial judgment with analytical rigor to develop customer-focused deal solutions while aligning with pricing, product, and contractual guidelines.

You will work closely with Sales, Revenue Operations, Finance, Legal, Product, Marketing, and other teams to navigate deal complexity, provide clarity to commercial decisions, and help move opportunities forward.

Responsibilities

• Support Sales teams in structuring, pricing, and quoting complex commercial deals by developing expertise in the organization’s licensing, subscription, and pricing models.
• Review deal requests, analyze pricing and discounts, and present recommendations to business approvers.
• Provide guidance on negotiations, contract objections, alternative deal structures, and non-standard order-form requirements.
• Serve as a key point of contact for Sales on deal pricing, quoting, and deviations from standard processes, including prioritizing opportunities around month-end, quarter-end, and year-end deadlines.
• Troubleshoot complex quoting challenges in Salesforce CPQ and maintain a knowledge base of recurring deal issues to improve consistency and support Sales effectiveness.
• Partner with Legal, Product, Finance, Revenue Operations, and other cross-functional teams to resolve complex commercial requirements and support accurate forecasting and order booking.
• Identify and deliver process improvements, including enhancements to Salesforce workflows and system automation, to streamline Deal Desk operations and improve the sales process.
• Navigate increasingly complex commercial arrangements, providing strategic deal-structuring guidance as the business evolves towards consumption-based pricing models.

Requirements

• 5 years of experience in Deal Desk or a related function, preferably within enterprise SaaS or financial technology.
• Proven experience structuring and reviewing complex SaaS transactions in a fast-growing, multinational company.
• Experience with Salesforce CRM and Salesforce CPQ, or similar quoting systems.
• Strong analytical skills, including pricing, discount, and commercial analysis.
• A solid understanding of Quote to Order processes within the Lead to Cash lifecycle.
• Experience partnering cross-functionally with Sales, Revenue Operations, Finance, Legal, Product, or other business teams.
• Strong judgment and communication skills, with the ability to influence stakeholders and manage competing priorities.
• Ability to work independently in a fast-paced environment and respond calmly to high-pressure requests.
• Strong organizational and workload-management skills, with the ability to prioritize based on risk and business needs.
• Proactive approach to improving processes and systems.

Preferred Qualifications

• Supporting sales to crypto exchanges, fintech companies, or payment providers, particularly under consumption-based pricing models.
• Working with both SaaS and on-premise commercial models.
• Developing pricing frameworks, approval processes, or scalable Deal Desk operations.
• Knowledge of revenue recognition principles, including GAAP and ASC 606.
• Supporting Sales teams across multiple regions and cultures.
• Working with a consumption-based CPQ platform.
• Partnering with IT or Business Systems teams on Salesforce enhancements and automation.

Language Requirements

• English: Native or equivalent professional fluency
• Spanish: Required
• Portuguese: Preferred

Technologies We Use

• Salesforce
• Salesforce CPQ
• Slack
• Google Workspace
• Microsoft Office

Compensation & Benefits

• Compensation Range: $93K - $155K

Location

Americas