Senior Lease Analyst (Rent)

Overview

This is a remote working arrangement out of various locations (as listed in the original posting). The Senior Lease Analyst - RENT is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flows for the Lease Administration team.

This role primarily manages medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure this information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (e.g., reporting cadence, communication methods, and business reviews).
• Track and communicate all expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Identify account-related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure global team delivery of services per the client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and professional engagement with all team members to promote collaboration.
• Maintain working knowledge of AI technology and remain open to adapting to technology evolution.
• Oversee abstraction or input of rental obligations related to leases and all other important lease information, as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as may be required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Confirm and approve monthly client billing; ensure all pass-through expenses are billed in accordance with contract and internal process.
• Responsible for vendor management, including review and validation of invoices against lease terms; identify discrepancies and partner with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements / landlord obligation fulfillment.
• Manage and maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms.
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve all rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of all charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and ensure data integrity of tenant and lease-related information in the database application.
• Maintain a record of exceptions and resolve within the database.
• Assist the transition manager with new account onboarding and transition process for assigned accounts.
• Maintain account processes, procedures, and playbooks working closely with the Director to update as needed, ensuring consistency and compliance with overarching departmental requirements.

What You Bring

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.
• Must be effective and have a successful track record working independently, preferably remotely, with strong time management skills.

Compensation & Benefits

Approximate Compensation Range

• $75,000 to $85,000

Benefits (as provided in the original posting)

• Employer-subsidized medical benefits including RX, dental, and vision
• Employer-paid basic life/AD&D insurance
• Short-term and long-term disability
• 401k plan with employer match
• 10 days of sick leave
• Minimum of 15-days vacation annually
• Certain senior-level roles eligible for unlimited time off
• 10 paid holidays plus two personal flex days
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) after successful completion of 90 days of employment
• Eligibility for different or additional benefits under applicable state law

Location

• Remote working arrangement out of various locations listed above.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• Ongoing application acceptance.
• This posting is for an existing vacancy within the organization.
• Equal Opportunity Employer. No discrimination based on protected categories under applicable federal, state, or local laws.
• Massachusetts-specific notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Reasonable accommodation: If a qualified applicant requires accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, request assistance through the accommodations process noted in the original posting.