Senior Lease Analyst (Rent)

Overview

This role is a Remote working arrangement out of various locations listed.

The Senior Lease Analyst - RENT is responsible for managing Lease Administration functions and implementations, overseeing client and vendor relationships, and centralizing key schedules, reports, communication plans, and process flows for the Lease Administration team. The role primarily manages medium to large accounts with high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectations
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports
• Develop and maintain client governance programs (e.g., reporting cadence, communication methods, business reviews)
• Track, maintain, and communicate expirations, option exercise dates, and other critical information
• Drive performance toward a net promoter score representative of strong service delivery and client relationships
• Manage client escalations and ensure timely resolution of issues
• Identify account-related risks and formulate mitigation strategies; project manage through solutions
• Oversee and ensure the global team delivers services according to client-specific processes and contracts
• Participate in presentations to new or existing clients for new business pitches
• Manage assignments and delegation of database management tasks to global team members
• Establish weekly calls and ongoing internal communication cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions
• Prepare and lead with impactful communication and professional presence
• Foster effective communication and professional presence by actively engaging with all team members and promoting collaboration
• Maintain and validate rental obligation abstraction/input related to leases and other important lease information per client abstraction standards for assigned accounts
• Provide final QC for abstraction process as may be required for assigned accounts
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed in accordance with contract and internal processes
• Handle vendor management, including reviewing and validating invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required
• Produce variance reports comparing budgeted versus actual rent obligations
• Oversee 3rd party utility management payments (experience required)
• Track and collaborate on TI allowance disbursements/landlord obligation fulfillment
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platform(s)
• Ensure compliance with lease accounting standards and company policies
• Track A/R for assigned clients and escalate as appropriate
• Reconcile accounts with outstanding balances; work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations)
• Assist with internal and external audits
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords; review leases to ensure accuracy of charges
• Review and validate Consumer Price Index adjustments as provided in legal documents
• Maintain file systems and ensure data integrity within the database application used for tracking tenant and lease information
• Maintain a record of exceptions and resolve them within the database
• Assist the transition manager with new account onboarding and transition processes for assigned accounts
• Maintain account process, procedures, and playbooks in partnership with the Director; update as needed to ensure consistency and compliance with overarching departmental requirements
• Provide general understanding of AI technology and openness to adapting to the evolution of technology

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector
• Associate or bachelor’s degree in business, accounting, real estate, or similar field (preferred)
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.)
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles (preferred)
• Must be effective with successful track record working independently, preferably remotely, with strong time management skills

Preferred Qualifications

• Associate or bachelor’s degree in business, accounting, real estate, or similar field
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles

Compensation & Benefits

• Approximate compensation range: $75,000 to $85,000
• Employer-subsidized medical benefits including RX, dental, and vision
• Employer-paid basic life/AD&D insurance and short-term/long-term disability
• 401(k) plan with employer match
• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents), available after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Location

Remote working arrangement out of various locations listed above.

Work Authorization & Equal Opportunity

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• Equal opportunity employer; no discrimination based on protected categories under applicable federal, state, or local laws.
• Reasonable accommodation: qualified applicants who require accommodation to complete the job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process should request assistance through the accommodations process.

Additional Information

• This posting is for an existing vacancy within the organization.
• Applications will be accepted on an ongoing basis.
• The employer does not use AI-enabled tools to sort or decline applications; decisions are made by the talent acquisition team.
• Massachusetts law statement: it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.