Senior Lease Analyst (Rent)

Overview

This remote role supports Lease Administration functions, global rent presentment and rent payment activities, and client and vendor relationships for medium to large, high-complexity accounts. The position centralizes, establishes, and produces schedules, reports, communication plans, and process flow for the Lease Administration team.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs (reporting cadence, communication methods, business reviews, etc.).
• Track, maintain, and communicate lease expirations, option exercise dates, and other critical information.
• Work toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account-related risks and formulate and drive appropriate mitigation strategies.
• Oversee and ensure the global team delivers services according to client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease administration team members to review work, discuss outstanding issues, and determine appropriate actions.
• Provide final quality control (QC) for abstraction processes as required for assigned accounts.
• Oversee abstraction or input of rental obligations and other important lease information as stipulated by client abstraction standards for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing; ensure pass-through expenses are billed in accordance with contract and internal process.
• Manage vendor management activities including review and validation of invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms.
• Ensure compliance with lease accounting standards and company policies.
• Track accounts receivable (A/R) for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances; work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index (CPI) adjustments as provided in legal documents.
• Maintain file systems and data integrity of information contained in the database application used for tracking tenant and lease-related data.
• Maintain a record of exceptions and resolve within the database.
• Assist the transition manager with new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks working closely with the Director to update as needed, ensuring consistency and compliance with overarching departmental requirements.

Requirements (What You Bring)

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.
• Must be effective, able to work independently (preferably remotely), and have strong time management skills.
• Must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor work visas.

Preferred Qualifications

• FASB / IFRS accounting knowledge and general accounting principles.
• Experience managing global accounts with high lease volume (1,000+ leases).

Compensation & Benefits

• Approximate Compensation Range for Role: $75,000 to $85,000.
• Benefits include employer-subsidized medical options (RX, dental, vision), employer-paid basic life/AD&D insurance, and short-term/long-term disability.
• 401(k) plan with employer match.
• 10 days of sick leave and a minimum of 15 days of vacation annually.
• Certain senior-level roles may be eligible for unlimited time off.
• 10 paid holidays plus two personal flex days annually.
• Paid parental leave: 12 weeks for birth parents and 4 weeks for non-birth parents (including adoptive/foster parents) after successful completion of 90 days of employment.
• Additional benefits may be available under applicable state law.

Location

• Remote working arrangement out of various locations listed above.
• Applicants must be authorized to work in the United States on a full-time basis.

Additional Information

• Direct applicants only; no agencies.
• Applications are accepted on an ongoing basis.
• Reasonable accommodations are available for applicants who require support to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process.
• Note for Massachusetts: It is unlawful to require or administer a lie detector test as a condition of employment or continued employment.