Senior Lease Analyst (Rent)

Overview

This is a remote working arrangement available from various locations listed.

The Senior Lease Analyst - RENT is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The role primarily manages medium to large accounts with high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information. Ensure this information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs, including reporting cadence, communication methods, and business reviews.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Work toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account-related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure the global team delivers services according to the client’s specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and ongoing internal communications with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and demonstrate professional presence by actively engaging with all team members to promote a collaborative environment.
• Maintain a working understanding of AI technology and openness to adapting to the evolution of technology.
• Oversee the abstraction or input of rental obligations and other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as may be required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed in accordance with contract and internal process.
• Provide vendor management support by reviewing and validating invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements / landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platform(s).
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve Rent, CAM, Operating Expense, Tax and Insurance payments to landlords, including reviewing leases to ensure accuracy of all charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and ensure data integrity of information stored in the database application used for tracking tenant and lease-related data.
• Maintain a record of exceptions and resolve within the database.
• Assist the transition manager with new account onboarding and transition for assigned accounts.
• Maintain and update account process, procedures, and playbooks in coordination with the Director to ensure consistency and compliance with overarching departmental requirements.

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective, demonstrate a successful track record working independently (preferably remotely), and possess strong time management skills.
• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles.
• Experience with lease accounting and administration across multi-line global accounts.

Compensation & Benefits

Approximate Compensation Range: $75,000 to $85,000

• Employer-subsidized medical benefits options including RX, dental, and vision
• Employer-paid basic life/AD&D insurance and short-term/long-term disability
• 401k plan with employer match
• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents), available after successful completion of 90 days of employment
• Additional benefits may be available under applicable state law

Location

Various locations listed. Remote working arrangement.