Senior Lease Analyst (Rent)

Overview

This role is a Senior Lease Analyst focused on RENT. The position manages lease administration functions and implementations, client and vendor relationships, and the creation and maintenance of schedules, reports, communication plans, and process flow for the lease administration team.

This is a remote working arrangement out of various locations listed in the posting.

The role primarily supports medium to large accounts with high complexity—often within a global account management framework—with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including scope of work boundaries, fee structure, billing frequency, and payee information.
  • Ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs (reporting cadence, communication methods, business reviews, etc.).
• Track and communicate lease expirations, option exercise dates, and other critical information.
• Work toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account-related risks and develop mitigation strategies; project manage through solution.
• Oversee delivery of services by the global team in accordance with the client’s process and contract.
• Participate in presentations for new or existing client business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues, and determine actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and professional presence by actively engaging with team members to promote collaboration.
• Demonstrate general understanding of AI technology and openness to adapting to technology evolution.
• Oversee abstraction and/or input of rental obligations and other key lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed according to contract and internal process.
• Support vendor management by reviewing and validating invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses; set up recovery pools; calculate actual recovery expenses for each tenant; review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms.
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and coordinate with landlords and clients to resolve disputes (e.g., Landlord Ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments provided in legal documents.
• Maintain file systems and ensure data integrity of tenant and lease information in the database application.
• Maintain a record of exceptions and resolve them within the database.
• Assist with transition manager support for new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks in collaboration with the Director to ensure consistency and compliance with overarching departmental requirements.

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.
• Must be effective with a successful track record working independently (preferably remotely) with strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles.
• Experience with transition onboarding for new accounts.

Compensation & Benefits

• Approximate compensation range: $75,000 to $85,000
  • The range reflects the minimum and maximum target for new hire salaries for the position across all US locations listed.
  • Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Employer-subsidized medical benefits (RX, dental, vision)
• Employer-paid basic life/AD&D insurance
• Short-term and long-term disability
• 401(k) plan with employer match
• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles eligible for unlimited time off
• 10 paid holidays plus two personal flex days
• Paid parental leave: 12 weeks for birth parents and 4 weeks for non-birth parents (including adoptive/foster parents) after successful completion of 90 days of employment
• Additional benefits may be available under applicable state law

Location

Remote working arrangement out of various locations listed in the posting.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor work visas.
• Direct applicants only; no agencies.
• Ongoing application review.
• Equal opportunity employer; reasonable accommodation available for applicants during the hiring process.
• Massachusetts-specific notice: It is unlawful to require or administer a lie detector test as a condition of employment or continued employment.