Senior Lease Analyst (Rent)

Overview

This role is a remote position supporting various locations listed in the posting. The Senior Lease Analyst (Rent) is responsible for lease administration functions and implementations, managing client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flows for the Lease Administration team.

The position primarily manages medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain a thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular client meetings and reviews to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (reporting cadence, communication methods, business reviews, etc.).
• Track and communicate expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score that reflects strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Identify account-related risks and formulate mitigation strategies; project manage solutions.
• Oversee that the global team delivers services according to client-specific process and contract.
• Participate in presentations to new and existing clients for new business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and maintain an ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine next actions.
• Prepare and deliver impactful communications with a professional presence.
• Foster effective communication and engage team members to promote collaboration.
• Maintain working knowledge of AI technology and openness to adapting to technology changes.
• Oversee abstraction or input of rental obligations related to leases and other important lease information per client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and similar tools.
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed in accordance with contract and internal process.
• Manage vendor relationships, reviewing and validating invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements / landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms.
• Ensure compliance with lease accounting standards and organizational policies.
• Track accounts receivable for assigned clients and escalate as needed.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments provided in legal documents.
• Maintain file systems and ensure data integrity of tenant and lease information in the database application.
• Maintain a record of exceptions and resolve them within the database.
• Assist with transition manager responsibilities for new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks in coordination with the Director to ensure consistency and compliance with overarching departmental requirements.

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective and have a successful track record working independently, preferably remotely, with strong time management skills.

Preferred Qualifications

• FASB/IFRS accounting knowledge and general accounting principles.
• Experience with global/multi-line accounts and large lease portfolios (1,000+ leases).

Compensation & Benefits

• Approximate compensation range: $75,000 to $85,000.
• Employees (and their families) have options for employer-subsidized medical benefits including RX, dental, and vision.
• Employer-paid basic life/AD&D insurance and short-term/long-term disability.
• Enrollment in a 401(k) plan with an employer match.
• 10 days of sick leave and a minimum of 15-days vacation annually.
• Certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays plus two personal flex days annually.
• Paid parental leave: 12 weeks (birth parents) and 4 weeks (non-birth parents, including adoptive/foster parents), available after successful completion of 90 days of employment.
• Benefits may vary or include additional benefits under applicable state law.

Location

• Remote working arrangement out of various locations listed in the posting.

Additional Information

• Applications are accepted on an ongoing basis.
• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor work visas.
• Direct applicants only; no agencies.
• Massachusetts applicants: it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.
• Equal opportunity employer and accommodation support available for applicants who require reasonable accommodations during the hiring process.