Senior Lease Analyst (Rent)

Overview

This role is a Remote working arrangement out of various locations listed. The Senior Lease Analyst - RENT manages Lease Administration functions and implementations, client and vendor relationships, and centralizes, establishes, and produces schedules, reports, communication plans, and process flow for the Lease Administration team. The position primarily manages medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectations
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure details are correctly entered and maintained as a client contract in WorkTrac
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports
• Develop and maintain strong client governance programs (e.g., reporting cadence, communication methods, business reviews)
• Track, maintain, and communicate expirations, option exercise dates, and other critical information
• Drive service delivery and client relationship outcomes (including net promoter score targets representative of strong service delivery)
• Manage client escalations and ensure timely resolution of issues
• Proactively identify account-related risks and formulate mitigation strategies; project manage through solutions
• Oversee and ensure global team delivery of services per the client-specific process and contract
• Participate in presentations to new or existing clients for new business pitches
• Manage assignments and delegate database management tasks to global team members
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues, and determine appropriate actions
• Prepare and lead with impactful communication and professional presence
• Foster effective communication and engage with team members to promote a collaborative environment
• Maintain general understanding of AI technology and openness to adapting to technology evolution
• Oversee abstraction or input of rental obligations and other important lease information as stipulated by client abstraction standards for assigned accounts
• Provide final QC for abstraction process as required for assigned accounts
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed in accordance with contract and internal process
• Manage vendor management, including reviewing and validating invoices against lease terms; identify discrepancies and partner with vendors to resolve variances
• Review recovery clauses; set up recovery pools; calculate actual recovery expenses for each tenant; review caps, base years, and non-standard exclusions
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required
• Produce variance reports comparing budgeted versus actual rent obligations
• Oversee 3rd party utility management payments
• Track and collaborate on TI allowance disbursements / landlord obligation fulfillment
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms
• Ensure compliance with lease accounting standards and company policies
• Track A/R for assigned clients and escalate to appropriate parties
• Reconcile accounts with outstanding balances; work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations)
• Assist with internal and external audits
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of all charges
• Review and validate Consumer Price Index adjustments as provided in legal documents
• Maintain file systems and ensure data integrity in the database application used for tracking tenant and lease-related data
• Maintain a record of exceptions and resolve within the database
• Assist transition manager with new account onboarding and transition processes for assigned accounts
• Maintain and update account process, procedures, and playbooks in partnership with the Director to ensure consistency and compliance with overarching departmental requirements

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems
• Documented success working on multi-line global accounts with 1,000+ leases and a global account management structure
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.)
• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred
• Must be effective and successful working independently, preferably remotely, with strong time management skills

Preferred Qualifications

• Thorough knowledge of FASB / IFRS accounting rules and general accounting principles
• Associate or bachelor’s degree in business, accounting, real estate, or similar field
• Experience with commercial real estate database applications listed in the Requirements section

Compensation & Benefits

Approximate Compensation Range for Role: $75,000 to $85,000

Benefits (employees and their families):

• Employer-subsidized medical options, including RX, dental, and vision
• Employer-paid basic life/AD&D insurance
• Short-term and long-term disability
• Enrollment in a 401k plan with employer match
• 10 days of sick leave
• Minimum of 15 days of vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days annually
• Paid parental leave: 12 weeks for birth parents and 4 weeks for non-birth parents (including adoptive/foster parents), available after successful completion of 90 days of employment
• Additional or different benefits may be available under applicable state law

Location

Remote working arrangement out of various locations listed.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.