Senior Lease Analyst (Rent)

Overview

This is a remote position with working locations listed as “Various locations listed.”

This Senior Lease Analyst - RENT role is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flow for the Lease Administration team.

The position primarily manages medium to large accounts characterized by high complexity—often within a global account management framework—with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (reporting cadence, communication methods, business reviews, etc.).
• Track, maintain, and communicate expirations, option exercise dates, and other critical information.
• Drive service delivery and client relationships aligned with net promoter score expectations.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account-related risks and develop mitigation strategies; project manage through solutions.
• Oversee delivery by the global team in alignment with the client’s specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and ongoing internal communication cadence with the global lease admin account team to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and demonstrate professional presence, actively engaging with team members to support collaboration.
• Maintain working knowledge of AI technology and remain open to adapting to technological evolution.
• Oversee abstraction or input of rental obligations and other lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed per contract and internal process.
• Responsible for vendor management: review and validate invoices against lease terms, identify discrepancies, and partner with vendors to resolve variances.
• Review recovery clauses; set up recovery pools; calculate actual recovery expenses for each tenant; review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee third-party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platform(s).
• Ensure compliance with lease accounting standards and company policies.
• Track accounts receivable for assigned clients and escalate as needed.
• Reconcile accounts with outstanding balances; work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve Rent, CAM, Operating Expense, Tax and Insurance payments to landlords; review leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems and ensure data integrity of information in the database application used to track tenant and lease-related data.
• Maintain a record of exceptions and resolve them within the database.
• Assist the transition manager with new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks in coordination with the Director to ensure consistency and compliance with overarching departmental requirements.

Requirements (What You Bring)

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, working in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective and have a successful track record working independently, preferably remotely, with strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles.

Compensation & Benefits

• Approximate Compensation Range for Role: $75,000 to $85,000
• Employees (and their families) may enroll in employer-subsidized medical benefits including RX, dental, and vision.
• Employer-paid basic life/AD&D insurance and short-term/long-term disability.
• Access to a 401k plan with an employer match.
• 10 days of sick leave and a minimum of 15-days vacation annually.
• Certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays plus two personal flex days throughout the calendar year.
• Paid parental leave: 12 weeks for birth parents and 4 weeks for non-birth parents (including adoptive/foster parents), available after successful completion of 90 days of employment.
• Additional benefits may be available under applicable state law.

Location

Remote working arrangement out of various locations listed.

Work Authorization & Other Information

• Applicants must be currently authorized to work in the United States on a full-time basis.
• The employer will not sponsor work visas.
• Direct applicants only; no agencies.
• Equal opportunity employer.
• Reasonable accommodation is available for applicants who need assistance to complete the application process or related pre-employment steps.
• Applications will be accepted on an ongoing basis.
• In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.